Krystal B. Diaz
Hialeah,Florida
Summary
Successful in applying strong communication and problem resolution skills to each customer issue. Extremely polite and professional. Achieved a solid history of surpassing productivity and quality targets in any setting. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
Work History
To-Go Specialist; Host
Chili's Restaurant
10.2023 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to customer.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Customer Service Representative
Precious Pet Grooming
11.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted head groomer in efficiently completing daily appointments for improved scheduling and time management.
- Built trust with nervous or anxious animals through patience and calming techniques, facilitating easier handling during grooming process.
- Increased efficiency by multitasking duties such as checking clients in while preparing workstations for upcoming appointments.
- Communicated effectively with pet owners to understand their specific grooming preferences and ensure satisfaction with final result.
- Developed strong client relationships, leading to increase in repeat customers and positive reviews.
Party Coordinator
Blooms And Balloons
01.2020 - 06.2020
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Developed creative themes for events and created related activities to engage attendees.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Utilized social media to promote events and increase attendance.
- Worked closely with couples to meet wedding goals, maintain deadlines, and resolve complaints or service issues.
Education
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2023
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Active Listening
- Call center experience
- Initiative-taking
- Customer Service
- Money Handling
- Problem-solving abilities
Languages
Spanish
Professional Working
Timeline
To-Go Specialist; Host
Chili's Restaurant
10.2023 - Current
Customer Service Representative
Precious Pet Grooming
11.2021 - 12.2023
Party Coordinator
Blooms And Balloons
01.2020 - 06.2020
High School Diploma -
Hialeah Gardens Senior High School
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