Krystal Rose Gloria
Fairfield,CA
Summary
Passionate Customer Service Ambassador bringing upon 1 year and 8 months dedicated to boosting customer service excellence. While maintaining a positive and professional attitude to create amazing customer relationships to ensure customer satisfaction. Surely possessing knowledge of management and communication techniques to resolve any customer complaints and/or issues. Teamwork and leadership skills were greatly developed in this position to assist and train new and current staff members into performing well, as well as instilling great customer service skills to promote better customer satisfaction outcome. Specialize in organizational efficiency, along with partnering with coworkers to promote engaged, empowering work culture. As a result, fully motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Customer Service Ambassador
Dicks Sporing Goods
12.2021 - Current
- Resolved customer complaints and issues while prioritizing customer loyalty and satisfaction.
- Exceeded team goals and united with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Prioritized customer needs and requests to guarantee customer satisfaction.
- Assisted staff members in any uncomfortable or unsure situations to help better performance in the near future.
- Completed special projects by using effective decision making, critical thinking, and time management skills.
Education
High School Diploma -
Angelo Rodriguez High School
Fairfield, CA06.2022
Skills
- Customer Service
- Conflict Resolution Techniques
- Sales Expertise
- Staff Training
- Managing Multiple Tasks
- Product Organization
- Computer Proficiency
- Problem-Solving Ability
- Customer Account Management
- Prioritization
- Cash Handling
- Refund Processing
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction.
Languages
Tagalog
Native or Bilingual
Timeline
Customer Service Ambassador
Dicks Sporing Goods
12.2021 - Current
High School Diploma -
Angelo Rodriguez High School
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