Krystalyn Morning
Birmingham,Alabama
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Target through exceptional communication and complaint handling. Skilled in reducing wait times and efficiently resolving concerns, demonstrating strong empathy and teamwork. Achieved notable improvements in guest experience by leveraging both interpersonal and organizational skills.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
10.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
Bagging Associate
Publix
03.2021 - 12.2022
- Maintained a clean and orderly work area, adhering to company guidelines and ensuring a safe environment for both employees and customers.
- Assisted with inventory management, ensuring that stocked items were properly accounted for and organized on store shelves.
- Reduced customer wait times for bagged items by quickly and accurately processing purchases and packaging them securely.
- Worked together with cashiers to guarantee customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
High School Diploma -
Mcadory High School
Mccalla, ALSkills
- Complaint Handling
- Customer Service
- Strong empathy
- Exceptional communication
Timeline
Guest Advocate
Target
10.2023 - Current
Bagging Associate
Publix
03.2021 - 12.2022
High School Diploma -
Mcadory High School
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