Krystin Cruz
Colorado Heart & Vascular
Broomfield,CO
9
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Medical Diagnostic Scheduler
2 Years 9 Months- Communicated with patients regarding preparation instructions, appointment changes, and procedure requirements.
- Reconciled scheduling conflicts and urgent add-ons while maintaining accurate daily workflow coverage.
- Trained new schedulers on EMR workflows, appointment protocols, and patient communication standards.
- Collaborated with clinical staff to coordinate pre-op and diagnostic scheduling for seamless patient flow.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
2 Years 7 Months- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and backed up other customer service managers.
Daycare Teacher's Assistant
1 Year 4 Months- Established safe play environment for children.
- Set up playroom and childcare areas for safety and cleanliness.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Assisted with the infant classroom (feeding, changing diapers)
Daycare Teacher's Assistant
1 Year- Encouraged child involvement in classroom experiences and group interaction.
- Established safe play environment for children.
- Set up playroom and childcare areas for safety and cleanliness.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Arrived at assigned areas on time, prepared, and ready to work.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Retail Sales Associate
1 Year 3 Months- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Managed efficient cash register operations.
Education
High School Diploma
Skills
Customer Service
Computer skills
Attention to detail
Strong work ethic
Effective multitasking
Telephone etiquette
Professional and mature
Patient Communication
Collaborative and Team-Oriented
Critical Thinking
Patience and Empathy
Product Knowledge
Timeline
Medical Diagnostic Scheduler
Colorado Heart & Vascular
01.2024 - CurrentRead More
Customer Service Representative
State Beauty Supply
05.2021 - 12.2023Read More
Daycare Teacher's Assistant
Little Sunshine's Playhouse & Preschool
01.2020 - 05.2021Read More
Daycare Teacher's Assistant
The Goddard School
01.2019 - 01.2020Read More
Retail Sales Associate
Victoria Secret PINK
11.2017 - 02.2019Read More
Northglenn High School
High School Diploma
Read More