Krystin Gonzales
Austin,TX
Summary
Skilled in crisis management and building rapport, I significantly enhanced long-term housing stability at LifeWorks by employing trauma-informed care and advanced case management techniques. Leveraging problem-solving skills and meticulous case documentation, I adeptly navigated complex client situations, achieving notable outcomes in both housing and mental health support.
Overview
9
9
years of professional experience
Work History
Rapid Rehousing Case Manager
LifeWorks
03.2021 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Facilitated informed decision-making by empowering clients with knowledge about their care needs.
- Promoted long-term housing stability for clients.
Mental Health Associate
San Marcos Treatment Center
06.2016 - 04.2020
- Assessed patient needs upon admission, gathering data from various sources to inform appropriate intervention strategies.
- Supported clients through crisis situations, utilizing de-escalation techniques and appropriate interventions to ensure safety.
- Supported peer interactions during therapy sessions for enhanced patient support.
- Contributed to discussions focused on progress evaluation and treatment adaptations.
Education
Bachelor Of Social Work - Social Work
Texas State University
San Marcos, TX05.2019
Skills
- Problem-solving
- Case management
- Case documentation
- Crisis management and de-escalation techniques
- Trauma-informed care
- Excellent rapport building
Timeline
Rapid Rehousing Case Manager
LifeWorks
03.2021 - Current
Mental Health Associate
San Marcos Treatment Center
06.2016 - 04.2020
Bachelor Of Social Work - Social Work
Texas State University
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