Takela Hardimon
Steger,IL
Summary
Dedicated Rapid Rehousing Case Manager with proven skills in problem-solving, documentation, and relationship building. Committed to enhancing client outcomes through effective resource coordination and individualized service planning.
Detail-oriented professional experienced in case management and customer service. Known for strong organizational skills, effective communication, and proactive decision-making. Ready to leverage expertise in documentation and client support to enhance service delivery and client satisfaction.
Results-driven case manager with expertise in assessing client needs and coordinating resources. Strong problem-solving abilities and a focus on documentation ensure compliance and quality service delivery.
Overview
3
3
years of professional experience
Work History
Rapid Rehousing Case Manager
Respond Now
Chicago Heights, IL
07.2025 - 04.2026
- Assessed client needs and developed individualized service plans to address immediate concerns.
- Coordinated access to resources and services, enhancing client support and outcomes.
- Facilitated communication between clients and service providers to ensure effective service delivery.
- Documented case notes and maintained accurate records in compliance with organizational policies.
- Conducted follow-ups to monitor client progress and adjust service plans as necessary.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Receptionist
Housing Authority Of Joliet
Joliet, IL
06.2023 - 08.2025
- Greeted and assisted clients, ensuring welcoming atmosphere and efficient service delivery.
- Managed incoming calls and inquiries, directing them to appropriate departments or personnel.
- Scheduled appointments and maintained calendar for office staff, optimizing workflow efficiency.
- Processed documentation and applications, verifying accuracy and completeness of information.
- Implemented process improvements for front desk operations, increasing overall service quality and client satisfaction.
Customer Service Representative
Housing Authority Of Cook County
Chicago, IL
05.2023 - 05.2025
- Assisted clients in navigating housing programs and applications, ensuring clear communication of eligibility criteria.
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Facilitated training sessions for new hires on customer service protocols and software systems used by the authority.
- Streamlined documentation processes to enhance response times and improve overall service quality for clients.
- Maintained comprehensive knowledge of local housing policies to provide accurate information to clients and stakeholders.
Education
High School Diploma -
Rich East High School
Park Forest, IL05-1996
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
Timeline
Rapid Rehousing Case Manager
Respond Now
07.2025 - 04.2026
Receptionist
Housing Authority Of Joliet
06.2023 - 08.2025
Customer Service Representative
Housing Authority Of Cook County
05.2023 - 05.2025
High School Diploma -
Rich East High School