Krystina Robinson
Brooklyn
Summary
Versatile and dynamic professional with a proven track record at JetBlue Airlines, adept in emergency situations management and fostering strong customer relationships. Excelled in roles requiring a strong work ethic and reliability, significantly enhancing team efficiency and passenger satisfaction. Skilled in first aid and emergency response coordination, demonstrating exceptional adaptability and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Flight Attendant
JetBlue Airlines
01.2022 - Current
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Patient Care Coordinator
Mount Sinai Health System
02.2020 - 12.2021
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Peace Officer
Department of Homeless Services
10.2018 - 01.2020
- Utilized negotiation skills in conflict resolution scenarios to de-escalate potentially dangerous situations effectively.
- Conducted searches and seizures according to legal guidelines, upholding suspect rights throughout the process consistently.
- Ensured compliance with department policies and procedures through consistent adherence to established guidelines.
- Demonstrated excellent crisis management skills during high-pressure situations while maintaining composure under stress.
- Implemented community outreach programs aimed at fostering positive relationships between police officers and residents.
- Maintained detailed records of incidents, arrests, and investigations for accurate reporting purposes.
- Participated in department-wide diversity training sessions to promote inclusivity within the workplace environment.
Medical Biller
Ultimate Billing
07.2015 - 06.2016
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Established strong relationships with insurance representatives, facilitating prompt resolution of billing issues.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Education
Associate of Science - Applied Health Science
Plaza College
Queens, NY05-2025
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Emergency Situations Management
- Emergency Response Coordination
- FAA Regulations
Timeline
Flight Attendant
JetBlue Airlines
01.2022 - Current
Patient Care Coordinator
Mount Sinai Health System
02.2020 - 12.2021
Peace Officer
Department of Homeless Services
10.2018 - 01.2020
Medical Biller
Ultimate Billing
07.2015 - 06.2016
Associate of Science - Applied Health Science
Plaza College
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