Krystine Galvan
Las Vegas
Summary
Dynamic leader with a proven track record at Cracker Barrel Restaurant, enhancing operational efficiency and service standards. Expert in employee training and guest service, driving team motivation and process improvements. Successfully managed inventory, reducing waste by 15%. Skilled in customer service focus, ensuring exceptional experiences and streamlined operations.
Overview
19
19
years of professional experience
Work History
Shift Lead / Server / Cook
Cracker Barrel Restaurant
02.2012 - Current
- Supervised daily operations, ensuring efficient workflow and high service standards.
- Trained and mentored team members on customer service protocols and operational procedures.
- Managed inventory levels, coordinating stock replenishment to maintain product availability.
- Implemented process improvements, enhancing overall efficiency in food preparation and service delivery.
Assistant Manager
Toasted Yolk Cafe
01.2020 - 02.2023
- Assisted in managing daily operations and staff scheduling to ensure efficient service delivery.
- Collaborated with team members to maintain high standards of food safety and cleanliness.
- Trained new employees on cafe procedures, menu offerings, and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Assistant Manager
Johnny Brusco's New York Style Pizza
09.2009 - 03.2012
Server
Perkins Family Restaurant
08.2007 - 03.2010
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Collaborated with kitchen team to ensure timely food preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
Education
High School Diploma -
Bartlett High School
Bartlett, TNMedical Assistant -
High Tech Institute Career College
Memphis, TN01.2010
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Assistant Manager
Toasted Yolk Cafe
01.2020 - 02.2023
Shift Lead / Server / Cook
Cracker Barrel Restaurant
02.2012 - Current
Assistant Manager
Johnny Brusco's New York Style Pizza
09.2009 - 03.2012
Server
Perkins Family Restaurant
08.2007 - 03.2010
High School Diploma -
Bartlett High School
Medical Assistant -
High Tech Institute Career College