Summary
Overview
Work History
Education
Skills
Timeline
Generic

Krystle Cruz

Hampton,VA

Summary

Customer Service professional with a strong background in healthcare and retail management, showcasing expertise in fostering customer loyalty and streamlining operations. Proven track record in enhancing service delivery through critical thinking and advanced Microsoft Excel skills at TEKsystems. Demonstrated ability in problem resolution and team leadership to drive positive outcomes and operational efficiency. Committed to nurturing professional relationships to boost profitability and achieve business objectives.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TEKsystems
08.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed several computer systems during calls
  • Managed approximately 30 incoming calls per day

Emergency Services Dispatcher

Sutherland Global
Hampton, VA
06.2024 - 08.2024
  • Received and processed emergency and non-emergency calls from the public, providing assistance as needed.
  • Responded to emergency calls routed by automatic distribution system.
  • Verified that all necessary paperwork was completed accurately before closing out an incident report.
  • Acted as a liaison between customers and vendors in order to resolve any technical issues quickly.

Nurse Care Partner

Sentara Healthcare
10.2018 - 08.2020
  • Practiced effective infection control measures, maintaining clean and safe environment for all patients and staff members.
  • Collaborated with interdisciplinary healthcare teams for optimal patient outcomes and streamlined communication.
  • Assisted in development of nursing policies and procedures, resulting in improved quality of care.
  • Facilitated smooth transitions between different care settings by ensuring thorough communication among healthcare professionals involved in each patient's case.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Maintained clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Managed about 12 patients during shift

Assistant Store Manager

Dress Barn Dress Barn Woman
03.2015 - 09.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.

Education

High School Diploma -

Green Run High School
Virginia Beach, VA
06.2004

Skills

Timeline

Emergency Services Dispatcher

Sutherland Global
06.2024 - 08.2024

Customer Service Representative

TEKsystems
08.2023 - Current

Nurse Care Partner

Sentara Healthcare
10.2018 - 08.2020

Assistant Store Manager

Dress Barn Dress Barn Woman
03.2015 - 09.2016

High School Diploma -

Green Run High School

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Krystle Cruz