With a proven track record at Wood Forest Bank, I excel in customer service and relationship building, enhancing customer satisfaction and retention. Skilled in Microsoft Office Suite and adept at critical thinking, I effectively address and resolve customer concerns, fostering positive feedback and workplace efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wood Forest Bank / Contact Center
Kingston Jamaica
12.2015 - 08.2024
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Teacher
Hillside Primary School
Kingston
09.2012 - 09.2015
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Post-Baccalaureate Diploma - Religious Education
Short Wood Teachers College
St Mary’s, Jamaica
08.2011
High School Diploma -
Marymount High School
St Mary’s Jamaica
05.2008
Skills
Critical thinking
Customer service
Active listening
Relationship building
Complaint handling
Administrative support
Microsoft PowerPoint
Microsoft Office Suite
Clerical support
Accomplishments
Customer Relations ( Woodforest Bank - continuum global solutions - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Wood Forest Bank / Contact Center
12.2015 - 08.2024
Teacher
Hillside Primary School
09.2012 - 09.2015
Post-Baccalaureate Diploma - Religious Education
Short Wood Teachers College
High School Diploma -
Marymount High School
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