Krystle Scarlett
Macon,GA
Summary
With a proven track record at Wood Forest Bank, I excel in customer service and relationship building, enhancing customer satisfaction and retention. Skilled in Microsoft Office Suite and adept at critical thinking, I effectively address and resolve customer concerns, fostering positive feedback and workplace efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wood Forest Bank / Contact Center
Kingston Jamaica
12.2015 - 08.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Teacher
Hillside Primary School
Kingston
09.2012 - 09.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Post-Baccalaureate Diploma - Religious Education
Short Wood Teachers College
St Mary’s, Jamaica08.2011
High School Diploma -
Marymount High School
St Mary’s Jamaica 05.2008
Skills
- Critical thinking
- Customer service
- Active listening
- Relationship building
- Complaint handling
- Administrative support
- Microsoft PowerPoint
- Microsoft Office Suite
- Clerical support
Accomplishments
- Customer Relations ( Woodforest Bank - continuum global solutions - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Wood Forest Bank / Contact Center
12.2015 - 08.2024
Teacher
Hillside Primary School
09.2012 - 09.2015
Post-Baccalaureate Diploma - Religious Education
Short Wood Teachers College
High School Diploma -
Marymount High School