KSENIA ANDREEVA

• Build, manage, and nurture high-value client relationships through personalized clienteling and repeat business

• Sell high-ticket diamond jewelry, including bespoke engagement rings and custom pieces

• Managed end-to-end jewelry process, from sourcing diamonds and gemstones to coordinating production, pricing, and final delivery, ensuring client satisfaction

• Confidently handle transactions across a wide range of values, including confidential and high-net-worth sales
Lead all in-store and remote enquiries via showroom appointments, phone, email, and digital communication

• Oversaw inventory of 2,000+ jewelry pieces, streamlining stock tracking, pricing, tagging, and merchandising for optimal sales presentation

• Calculate costs, margins, pricing strategies, and discounts for retail and wholesale clients

• Represent the business at jewelry shows and industry events, working directly with retailers and private clients

• Assessed customer needs quickly and effectively.
• Ensured high-quality service and attentiveness to customers in various communication settings.
• Facilitated customer inquiries and resolved issues to boost overall satisfaction.
• Carried out routine responsibilities with accuracy and effectiveness.