KTwan Robinson
Columbia,SC
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in problem-solving, time management, ensuring smooth operations and positive team dynamics.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Walgreens
Columbia, SC
04.2022 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Burlington
Columbia, SC
10.2021 - 06.2022
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Computed purchases and received and processed cash or credit payment.
- Helped customers find specific products, answered questions, and offered product advice.
- Organized store by returning merchandise to proper areas and restocked displays.
- Engaged customers in friendly, professional dialogue to determine needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
W.J. Keenan High School
Columbia, SC06-2022
Computer Science
Midlands Technical College
West Columbia, SCSkills
- Goal setting
- Workload management
- Staff training and development
- Conflict resolution
- Schedule oversight
- Customer service and satisfaction
- Employee engagement
- Inventory management
- Problem-solving
- Team collaboration
- Adaptability and flexibility
- Strategic thinking
Certification
- Google I.T. Support Certification.
References
References available upon request.
Timeline
Assistant Manager
Walgreens
04.2022 - Current
Sales Associate
Burlington
10.2021 - 06.2022
High School Diploma -
W.J. Keenan High School
Computer Science
Midlands Technical College