Kualii Copp
Kaneohe
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Possesses versatile skills in problem-solving, and collaboration. Brings fresh perspective and commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Lemuria Crystal Shop
12.2022 - 04.2024
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
MaiTais Bar & Grill
10.2021 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shift Supervisor
Volcom
01.2018 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Mail Clerk
University of Hawaii at Hilo Housing Office
09.2019 - 05.2021
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Education
Certificate of Massage Therapy - Massage Therapy
Hawaii Healing Arts College
Kailua, HI09-2025
No Degree - Psychology
University of Hawaii At Hilo
Hilo, HI05-2023
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Friendly and outgoing
- Teamwork and collaboration
- Time management
- Listening skills
- Relationship building
- Money handling
Accomplishments
Miss Hawaii American Jr Teen 2017
Certification
- Due to the nature of mail clerking and machine operation jobs, which often focus more on practical skills and less on formal credentials, employers might prioritize experience and specific skill sets over traditional certifications or licenses beyond what's required for legal compliance or basic operational efficiency.
Languages
English
Native or Bilingual
Timeline
Sales Associate
Lemuria Crystal Shop
12.2022 - 04.2024
Server
MaiTais Bar & Grill
10.2021 - 11.2022
Mail Clerk
University of Hawaii at Hilo Housing Office
09.2019 - 05.2021
Shift Supervisor
Volcom
01.2018 - 09.2021
Certificate of Massage Therapy - Massage Therapy
Hawaii Healing Arts College
No Degree - Psychology
University of Hawaii At Hilo
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