Anna Maria Kativu
Austin,TX
Summary
Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Westminster Manor to enhance guest satisfaction significantly. Skilled in hospitality service and cleanliness standards, I consistently exceeded performance goals by fostering positive customer relationships and maintaining high efficiency. My strong work ethic and ability to resolve complex issues set me apart.
Overview
9
9
years of professional experience
Work History
Server
Westminster Manor
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Packing Associate
Amazon Warehouse
02.2022 - 02.2023
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Utilized appropriate packing materials to guarantee fragile products arrived undamaged.
- Received positive feedback from supervisors for consistently meeting or exceeding packing quotas.
Youth Counsellor
Carnival Cruise Lines
04.2018 - 03.2021
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
Call Center Representative
Direct Channel Holdings
01.2015 - 03.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
No Degree - Project Management
Shaw Academy
Philadelphia, NY05.2022
No Degree - Diploma In Basic Accounting
Shaw Academy
Philadelphia, NY01.2020
High School Diploma -
Girls High School
Zimbabwe01.2003
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
Timeline
Server
Westminster Manor
03.2023 - Current
Packing Associate
Amazon Warehouse
02.2022 - 02.2023
Youth Counsellor
Carnival Cruise Lines
04.2018 - 03.2021
Call Center Representative
Direct Channel Holdings
01.2015 - 03.2017
No Degree - Project Management
Shaw Academy
No Degree - Diploma In Basic Accounting
Shaw Academy
High School Diploma -
Girls High School
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