Kurt Parchment
Greenacres ,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Sales Associate
Amazon Pop Up
Garden City, NY
08.2019 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
Car Sales Advisor
Millennium Hyundai
Garden City, NY
09.2017 - 06.2019
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
- Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
Team Leader, Logistics
Target Warehouse
Amsterdam, NY
03.2015 - 08.2018
- Contributed to the overall success of the organization by applying effective leadership skills and constantly striving for excellence within the logistics department.
- Organized and led team meetings to discuss progress, reinforce company values, and address any concerns or areas needing improvement.
- Mentored new hires on best practices in logistics operations, fostering an environment conducive to professional growth and development.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
- Fostered a positive work environment through effective leadership, encouraging continuous improvement among team members.
BDC Specialist
Auto Gallery
Garden City, NY
10.2013 - 04.2016
- Organized training sessions to enhance employees'' product knowledge and improve overall performance.
- Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.
- Supported negotiation efforts by providing sales team with accurate and up-to-date information on available inventory, vehicle specifications, and pricing.
- Cultivated a positive work environment by fostering open communication and teamwork among staff members.
- Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
Education
Associate Of Business Administration - Business Education
SUNY Adirondack
Queensbury, NY06.2015
High School Diploma -
Roosevelt High School
Roosevelt, NY05.2013
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Strong Communication and Interpersonal Skills
Timeline
Sales Associate
Amazon Pop Up
08.2019 - 02.2021
Car Sales Advisor
Millennium Hyundai
09.2017 - 06.2019
Team Leader, Logistics
Target Warehouse
03.2015 - 08.2018
BDC Specialist
Auto Gallery
10.2013 - 04.2016
Associate Of Business Administration - Business Education
SUNY Adirondack
High School Diploma -
Roosevelt High School