Kurt Yaffe
Port St Lucie,FL
Summary
Driven Retail Manager with more than 12 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
10
10
years of professional experience
Work History
Territory Manager Florida
Windmill Vitamins
West Caldwell, NJ
09.2020 - 01.2022
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Identified opportunities and cultivated new business through 50 new cold calls per week.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Store Manger
GNC - General Nutrition Centers
West Palm Beach, FL
02.2011 - 03.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Protected store from loss or theft by setting and enforcing clear security policies.
Education
Bachelor of Science - Health Sciences
University of Massachusetts Amherst
Amherst, MAMBA - Management
University of North Texas
Denton, TXSkills
- Sales Program Coordination
- Team Recruiting and Onboarding
- Customer Service
- Relationship Building
- Staff Training and Development
- Customer Complaint Resolution
Timeline
Territory Manager Florida
Windmill Vitamins
09.2020 - 01.2022
Store Manger
GNC - General Nutrition Centers
02.2011 - 03.2020
Bachelor of Science - Health Sciences
University of Massachusetts Amherst
MBA - Management
University of North Texas