Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ku'ulei Billaber

Kailua-Kona

Summary

Developed exceptional interpersonal and organizational skills in fast-paced restaurant environment. Proficient in managing guest relations and coordinating reservations while maintaining welcoming atmosphere. Eager to bring these transferable skills to new professional setting.

I am also experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Mauna Kea Beach Hotel
01.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.

Barista

Starbucks
03.2022 - 11.2023
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Kealakehe High School
Kailua-Kona, HI
05-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Handling complaints
  • Table bussing
  • Payment processing
  • Reservation planning
  • Safe food handling
  • Problem-solving
  • Team collaboration
  • Hospitality management
  • Dining customer service

Timeline

Restaurant Hostess

Mauna Kea Beach Hotel
01.2024 - Current

Barista

Starbucks
03.2022 - 11.2023

Kealakehe High School