Kuyari Manning
Downey,CA
Summary
To obtain a position that will allow me to use my strong organizational skills, educational background, and the ability to work well with people.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Fisher.Inc
La Palma, CA
10.2023 - 12.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Manager
Champs Sports
Torrance, CA
07.2020 - 03.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate/Assistant Manager
Finish Line
06.2017 - 03.2019
- Performs sales and customer service responsibilities
- Performs cashiering, stockroom upkeep and store upkeep as needed
- Organizes shipments, transfers & merchandise
- Opens and closes store
- Holds accountability for store sales, metrics, stock, and merchandise flow
- Maintains company standards regarding personal and store sales/performance metrics
- Maintains both individual and shift sales
- Provides daily shift floor coverage.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate/Assistant Manager
Trains Sales Associates, Lids
08.2015 - 06.2017
- Produce sales gains, by providing customer service
- Meet or exceed Company Objectives in all individual statistics
- Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness
- Maintain a professional appearance consistent with Dress Code Policy.
Education
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Paramount High School
Skills
ANSWERING, ANSWERING PHONES, GREETING, COPYING, FAXINGADDITIONAL INFORMATIONSkillsGreeting Customers Answering phonesHandling Cash Filing - alpha numericHandling complaints Scanning documentsPositive attitude Faxing and copying
Complaint resolution
Complaint resolution
Sales expertise
Creative problem solving
Staff education and training
POS systems expert
Administrative support
Key holder experience
Strategic sales knowledge
Multi-line phone talent
Professional telephone demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Fisher.Inc
10.2023 - 12.2023
Assistant Manager
Champs Sports
07.2020 - 03.2023
Sales Associate/Assistant Manager
Finish Line
06.2017 - 03.2019
Sales Associate/Assistant Manager
Trains Sales Associates, Lids
08.2015 - 06.2017
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Paramount High School