Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kwame Nkrumah

Kennesaw,GA

Summary

Client services professional with a strong background in directly interfacing with industry customers, well-versed in products, services, and consumer trends. Committed to maintaining the highest ethical standards and building customer trust.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Driver

Uber
Kennesaw
10.2016 - Current
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Achieved consistently high customer scores due to exceptional service.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.

Customer Service Representative

Maxi Auto Brokers
Mableton
02.2014 - 09.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Human Resources Manager

Konaj Company Ghana Limited
Accra, Ghana
09.2010 - 01.2014
  • Handled sensitive employee and company information with the highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development, and employee compensation strategies.
  • Encouraged open communications, promoting positive and pro-employee work environment
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Recruited new employees and built relationships, driving visibility.

Tax Assistant

Internal Revenue Service, IRS
Accra, Ghana
04.2001 - 04.2008
  • Advised clients to comply with IRS regulations and meet tax obligations.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
  • Used tax form instructions and tables to complete tax forms.

Education

Bachelor Of Arts - Management/Sociology

University Of Ghana
Accra, Ghana
06.2009

Skills

  • Building Customer Trust and Loyalty
  • CRM Software
  • Conflict Resolution
  • Staff Training
  • Positive and professional
  • Multitasking and Prioritization
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge

Certification

  • Sabre GDS Training.
  • Amadeus GDS Training.

Timeline

Driver

Uber
10.2016 - Current

Customer Service Representative

Maxi Auto Brokers
02.2014 - 09.2016

Human Resources Manager

Konaj Company Ghana Limited
09.2010 - 01.2014

Tax Assistant

Internal Revenue Service, IRS
04.2001 - 04.2008

Bachelor Of Arts - Management/Sociology

University Of Ghana

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Kwame Nkrumah