Kwan Young Lee

Queens,NY

Summary

Dedicated member service professional with expertise in issue resolution, customer engagement, and cash handling. Committed to enhancing member satisfaction and operational efficiency in high-paced environments.

Overview

years of professional experience

Work History

Member Service

Song, Tae Yeong

Flushing, New York

04.2023 - Current

Resolved issues between members and insurance companies to enhance member satisfaction.
Engaged members in conversation using strong interpersonal skills to build rapport.
Identified customer needs promptly to provide tailored support.
Coordinated transportation services for members
Served breakfast and lunch for members

Store Manager

Susan Kim

Flushing, New York

11.2008 - 03.2023

Managed daily store operations for a high-end retail environment.
Conducted daily store operations, including opening and closing procedures and cash handling.
Implemented inventory management systems to streamline stock control.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored inventory levels and placed orders to restock shelves.
Resolved customer complaints in a timely manner.
Updated and maintained store signage and displays.

Cashier

Mike

Brooklyn, New York

09.2005 - 07.2008

Processed customer transactions accurately and efficiently at a busy retail establishment.
Handled cash, credit, and debit payments while ensuring secure cash management.
Assisted customers with inquiries and provided information about products and services.
Resolved customer complaints promptly to maintain positive shopping experiences.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

Bachelor of Arts - Politics

Choongang University

Seoul, Korea

02-1984

Skills

Transaction processing
Transportation coordination
Stock control
Client engagement

Problem resolution
Problem resolution
Client support

Timeline