Kwasi Ingham
Providenciales,Turks and Caicos Islands
Summary
Enthusiastic Director of Loss Prevention with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Dedicated Director of Loss Prevention highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Passionate Director of Loss Prevention with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Motivated Director of Loss Prevention with over 15 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Director of Loss Prevention
The Ritz-Carlton, Turks and Caicos
Providenciales, Turks and Caicos Islands
2022.05 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed appropriate resources to meet needs of diverse audiences.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Checked bags and identification with keen eye for detail.
- Represented organisations at seminars, conferences and business events.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Oversaw control room and gatehouse systems.
- Signed in and issued passes to visitors and contractors.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Created classification systems to manage archives.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Stayed current on processes and procedures to offer relevant assistance.
- Improved efficiency and productivity by acquiring new skills.
- Managed on-site evaluations, internal audits and customer surveys.
- Outlined possible safety hazards through diligent risk assessments and analyses.
- Applied in-depth knowledge of relevant regulations and standards in all assessments and surveys.
- Executed comprehensive fire safety surveys, evaluating both passive and active precautions for compliance assurance.
- Controlled expenditure, oversaw purchasing and maintained accurate counts.
- Partnered with management team to optimise operations and reduce costs.
- Monitored operations to assess and highlight results.
Complaints Investigation Officer
TCI Human Rights Commission
Providenciales, Turks and Caicos Islands
2019.07 - 2022.05
- Structured legal information to help increase awareness and understanding.
- Observed official policies and procedures to be fully compliant.
- Opened communication channels with other officials to encourage productive dialogue.
- Provided advice to gracefully handle and de-escalate conflict.
- Resolved disputes as independent and objective party.
- Maintained impartiality when serving as mediator.
- Handled official documents to maintain privacy, authenticity and accuracy.
- Facilitated official agreements to resolve disagreements.
- Recommended measures to increase compliance to official legislation.
- Created legal documents and contracts for official use.
- Adhered to legal regulations when conducting investigations or giving advice.
- Investigated cases to reach resolution or conclusion.
Security Manager
The Palms Resort
Providenciales, Turks and Caicos Islands
2014.12 - 2022.05
- Implemented loss prevention strategies and handled shoplifters for retail clients.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Kept team compliant with security protocols and appearance standards.
- Monitored, authorised and recorded entrance and departure of vehicles and visitors.
- Signed in and issued passes to visitors and contractors.
- Inspected fire escapes, extinguishers and emergency lighting systems.
- Drafted procedural statements and guidelines for company-wide use.
- Led and managed administrative staff to maintain smooth daily operations.
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Liaised with clients to determine event requirements and constraints, outlining package options to meet needs and exceed expectations.
Duty Manager
The Palms Resort
Providenciales, Turks and Caicos Islands
2014.04 - 2014.11
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Budgeted and forecasted appropriately to achieve revenue and performance targets.
- Maintained excellent security provisions for appropriate hotel and grounds control.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Facilitated team meetings, promoting open communication and collaboration.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Coached front of house teams in delivering smooth, professional reception services.
Senior Compliance Officer
TCI National Health Insurance Board
Providenciales, Turks and Caicos Islands
2011.07 - 2013.09
- Opened communication channels with other officials to encourage productive dialogue.
- Investigated suspicious, irregular or non-regulatory compliant activities.
- Liaised with multi-disciplinary staff to collect and process data quickly.
- Investigated cases to reach resolution or conclusion.
- Adhered to legal regulations when conducting investigations or giving advice.
- Recommended measures to increase compliance to official legislation.
- Structured legal information to help increase awareness and understanding.
- Designed new learning and development programmes that deliver best employment practice.
Compliance Officer
TCI National Health Insurance Board
Providenciales, Turks and Caicos Islands
2011.04 - 2011.06
- Found regulatory breaches and provided firms with constructive guidance.
- Maintained accurate and detailed compliance records.
- Applied conflict management practices to defuse confrontations while interacting with business owners.
- Visited business locations for planned assessments and investigations of reported violations.
- Contributed to company-wide consistency between different departments and sites.
- Supported company ethos of continual improvement and growth with stringent audit schedule.
- Supported creation of training materials to educate employees on regulations and impact of non-compliance.
Assistant Security Manager
Beaches Resort
Providenciales, Turks and Caicos Islands
2010.05 - 2011.03
- Developed plans and strategies to promote continuous improvement.
- Successfully delivered on tasks within tight deadlines.
- Conducted research and gathered information from multiple sources to present clear results.
- Consistently arrived at work on time and ready to start immediately.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Identified safety risks by analysing reports and camera footage.
- Inspected access points for signs of tampering and secured against misuse.
Senior Compliance Officer
TCI National Insurance Board
Providenciales, Turks and Caicos Islands
2005.01 - 2008.08
- Ensured company policies were implemented and adhered to.
- Maintained accurate and detailed compliance records.
- Developed policies and systems to ensure business successfully achieved objectives.
- Responded to compliance-related queries, keeping up to date with changes to regulations.
- Conducted intensive audits and risk assessments to identify and minimise non-compliance.
- Escalated areas of concern through appropriate internal or external channels.
- Reported on compliance performance to senior management.
- Overhauled existing compliance controls to enhance risk mitigation.
- Prepared reports for legal action and provided evidence in court.
- Progressed cases quickly through accurate data processing and management.
- Put in place clear controls for financial administration and business management.
Compliance Officer
TCI National Insurance Board
Providenciales, Turks and Caicos Islands
2000.03 - 2004.12
- Reported on compliance performance to senior management.
- Reviewed public-facing content to protect company from liability due to misleading claims.
- Ensured company policies were implemented and adhered to.
- Prepared reports and documentation after business inspections.
- Supported creation of training materials to educate employees on regulations and impact of non-compliance.
- Calculated duties and fees to be paid by individuals or businesses.
- Advised organisations, enterprises and general public on government tax laws and regulations.
- Examined official documents to determine type and amount of taxes due.
- Reviewed payment agreements to verify compliance with legislation.
Police Officer
Royal Turks and Caicos Islands Police Force
Providenciales, Turks and Caicos Islands
1995.01 - 2000.02
- Offered compassionate victim support for minimised distress and upset.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Remained calm under pressure to professionally handle evolving emergency scenarios.
- Held polite, professional manner, handling confrontation with tact and diplomacy.
- Deescalated situations and behaviours before they got out of hand.
Education
High School Diploma - General Studies
H. J. Robinson High School
Turks and Caicos Islands 1988.08 - 1993.06
Certificate of Higher Education - Police Studies
Regional Police Training Centre
Barbados 1995.01 - 1995.06
Certificate of Higher Education - Senior Police Studies
Regional Police Training Centre
Barbados 1999.08 - 1999.09
Certificate of Higher Education - Business Communication
Turks and Caicos Islands Community College
Turks and Caicos Islands 2003.05 - 2003.05
Certificate of Higher Education - What Every Manager Needs to Know
American Management Association
USA 2005.10 - 2005.10
Certificate of Higher Education - Time Management
American Management Association
USA 2005.10 - 2005.10
Certificate of Higher Education - Making the Transition to Management
American Management Association
USA 2005.09 - 2005.09
Certificate of Higher Education - Court Persecutor Course
Regional Police Training Centre
Barbados 2004.08 - 2004.09
Certificate of Higher Education - The 7 Habits of Highly Effective People
Marriott International
Turks and Caicos Islands 2023.08 - 2023.08
Certificate of Higher Education - Foundations of Leadership
Marriott International
Turks and Caicos Islands 2022.09 - 2022.09
Skills
- Surveillance
- Point-of-entry screening
- CCTV monitoring
- Emergency evacuation
- Hand-held wand operation
- Incident reports
- CPR and First Aid
- Premises patrol
- Leadership
- Communication skills
- Payroll administration
- Programme development
- Public relations
- Team building
- Problem-solving
- Time management
- Customer-focused
Accomplishments
Leader of the Quarter 2023
Leader of the Year 2023
References
References available upon request.
Timeline
Certificate of Higher Education - The 7 Habits of Highly Effective People
Marriott International
2023.08 - 2023.08
Certificate of Higher Education - Foundations of Leadership
Marriott International
2022.09 - 2022.09
Director of Loss Prevention
The Ritz-Carlton, Turks and Caicos
2022.05 - Current
Complaints Investigation Officer
TCI Human Rights Commission
2019.07 - 2022.05
Security Manager
The Palms Resort
2014.12 - 2022.05
Duty Manager
The Palms Resort
2014.04 - 2014.11
Senior Compliance Officer
TCI National Health Insurance Board
2011.07 - 2013.09
Compliance Officer
TCI National Health Insurance Board
2011.04 - 2011.06
Assistant Security Manager
Beaches Resort
2010.05 - 2011.03
Certificate of Higher Education - What Every Manager Needs to Know
American Management Association
2005.10 - 2005.10
Certificate of Higher Education - Time Management
American Management Association
2005.10 - 2005.10
Certificate of Higher Education - Making the Transition to Management
American Management Association
2005.09 - 2005.09
Senior Compliance Officer
TCI National Insurance Board
2005.01 - 2008.08
Certificate of Higher Education - Court Persecutor Course
Regional Police Training Centre
2004.08 - 2004.09
Certificate of Higher Education - Business Communication
Turks and Caicos Islands Community College
2003.05 - 2003.05
Compliance Officer
TCI National Insurance Board
2000.03 - 2004.12
Certificate of Higher Education - Senior Police Studies
Regional Police Training Centre
1999.08 - 1999.09
Police Officer
Royal Turks and Caicos Islands Police Force
1995.01 - 2000.02
Certificate of Higher Education - Police Studies
Regional Police Training Centre
1995.01 - 1995.06
High School Diploma - General Studies
H. J. Robinson High School
1988.08 - 1993.06