KwoYan (Yan) Lai
BROOKLYN,NY
Summary
During my three-year tenure in a medical office, I've experienced significant personal and professional growth. Through administrative tasks, I've acquired valuable skills, including clear and compassionate communication with patients, empathy for those facing health challenges, and enhanced organizational and multitasking abilities. These experiences have also refined my professionalism, teaching me to navigate interactions with patients and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist/ Intake
New Island Medical Practice, P.C (Psychiatric)
Flushing, NY
10.2022 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment
scheduling. - Took and monitored vital signs, administered medications, and managed patient behavior.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Addressed and resolved client concerns or complaints related to the intake process.
Medical Administration Assistant
Centurion Dermatology
BROOKLYN, New York
01.2022 - 07.2023
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information.
Office Clerk
American Business Institute Health Care
Flushing, NY
03.2022 - 05.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained and updated office records, both digital and physical.
Receptionist/ Dental Assistant
MightySmiles Dental Clinic
BROOKLYN, NY
07.2021 - 12.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Entered and maintained billing information in company internal databases for accessibility.
Medical Receptionist (Part-Time)
Yong Kang Medical PLLC
BROOKLYN, NY
05.2021 - 07.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Education
Mental Health Counseling
New York University
New York, NY05-2026
Bachelor of Arts - Clinical Psychology/ Minor in Chinese
Hunter College, City University of New York
12.2023
Bachelor of Arts - General Psychology
Brooklyn College, City University of New York
12.2021
Skills
- Insurance Verification
- Admitting and Discharging
- Patient Assessments
- Medical Billing and Coding
- EHR Software
- Medical Terminology Knowledge
- MdLand Software
- HHAeXchange System
Certification
Red Cross Youth Health Check and First Aid certified, Spring 2014
Languages
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
English
Native/ Bilingual
Timeline
Medical Receptionist/ Intake
New Island Medical Practice, P.C (Psychiatric)
10.2022 - Current
Office Clerk
American Business Institute Health Care
03.2022 - 05.2022
Medical Administration Assistant
Centurion Dermatology
01.2022 - 07.2023
Receptionist/ Dental Assistant
MightySmiles Dental Clinic
07.2021 - 12.2021
Medical Receptionist (Part-Time)
Yong Kang Medical PLLC
05.2021 - 07.2021
Bachelor of Arts - Clinical Psychology/ Minor in Chinese
Hunter College, City University of New York
Bachelor of Arts - General Psychology
Brooklyn College, City University of New York
Mental Health Counseling
New York University
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