Kya Henderson
Portland,OR
Summary
Professional administrative support specialist with extensive experience in office functions and management. Known for reliability, adapting to dynamic work environments, and meticulous attention to detail. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Shriners Hospital for Children
01.2025 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Schedule Coordinator
City Dental
02.2023 - 08.2024
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
Member Services
Hannah Pet Society
08.2022 - 02.2023
- Contributed to the development of improved member services policies, resulting in higher satisfaction ratings.
- Identified opportunities for process improvements, resulting in enhanced efficiency within the Member Services department.
Administrative Assistant
Providence PNI
09.2018 - 02.2021
- Handled sensitive and high profile information with professionalism and discretion, fostering an atmosphere of trust between the company and customers.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Administrative Assistant
Dr. Cat Begovic
10.2017 - 08.2018
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Medical Receptionist
NW Urology
01.2017 - 09.2017
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Receptionist
Therapeutic Associates
03.2015 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Skills
- Administrative support
- File organization
- Database entry
- Microsoft Office Suite
- Relationship building
- Appointment scheduling
- Meticulous attention to detail
- Documentation and recordkeeping
Timeline
Patient Access Representative
Shriners Hospital for Children
01.2025 - Current
Schedule Coordinator
City Dental
02.2023 - 08.2024
Member Services
Hannah Pet Society
08.2022 - 02.2023
Administrative Assistant
Providence PNI
09.2018 - 02.2021
Administrative Assistant
Dr. Cat Begovic
10.2017 - 08.2018
Medical Receptionist
NW Urology
01.2017 - 09.2017
Receptionist
Therapeutic Associates
03.2015 - 09.2016
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