Kyah Roseburgh
Grand Rapids,USA
Summary
Customer-focused professional with excellent communication skills and a strong commitment to ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Amazon
04.2023 - 10.2025
- Ensured safe transportation of goods by following all traffic laws and regulations
- Maintained accurate records of deliveries and obtained necessary signatures from recipients
- Loaded and unloaded delivery vehicles with care to prevent damage to packages
- Performed routine vehicle maintenance and inspections to ensure safe operation
- Worked collaboratively with team members to coordinate delivery schedules and routes
Remote Customer Service Representative
Qualfon
10.2019 - 10.2023
- Assisted customers with service recommendations and troubleshooting technical issues
- Utilized CRM system to maintain accurate customer records and track communication history
- Communicated effectively with customers to assess their needs and provide timely assistance
- Coordinated with towing companies to transport vehicles to repair facilities
- Maintained accurate records of service calls and customer interactions
- Responded to calls for assistance and dispatched service trucks as needed
Account Manager
Grand Rapids Marketing Group
09.2019 - 10.2020
- Developed and implemented effective sales strategies to drive revenue and exceed sales goals
- Provided product demonstrations and presentations to educate customers on features and benefits
- Generated leads through networking to achieve monthly sales targets
- Trained new employees to become successful with their sales
Customer Service Representative
Jim's Heating & Cooling
08.2017 - 09.2019
- Managed incoming calls and resolved customer complaints about their furnaces
- Set up in-home appointments and dispatched a technician to service customers
- Troubleshooting minor problems with furnaces
- Performed outbound calls for status updates and tech performance
Shift Manager
St Joseph Chicken Coop
11.2015 - 08.2017
- Ensured customer satisfaction by addressing concerns and resolving issues
- Maintained high standards of cleanliness and organization in the work environment
- Collaborated with other managers to streamline processes and improve workflow
- Implemented safety procedures to ensure a safe working environment for all staff
- Managed a team of 5 employees at a fast-paced restaurant setting
Education
High School Diploma - undefined
Berrien Springs High School
Berrien Springs, MI06.2019
Skills
- Customer service
- Customer support
- Windows Excel
- Fast learner
- Problem solving
- Microsoft outlook
- Microsoft word
- Typing
- Computer skills
- Phone etiquette
- Leadership
- Microsoft Teams
- Office 365
- Zoom
- Billing
- Dispatching
- Marketing
- Data entry
LANGUAGES
English | Native
Timeline
Delivery Driver
Amazon
04.2023 - 10.2025
Remote Customer Service Representative
Qualfon
10.2019 - 10.2023
Account Manager
Grand Rapids Marketing Group
09.2019 - 10.2020
Customer Service Representative
Jim's Heating & Cooling
08.2017 - 09.2019
Shift Manager
St Joseph Chicken Coop
11.2015 - 08.2017
High School Diploma - undefined
Berrien Springs High School