Kyan Leon

• Greet customers entering store and respond promptly to customer needs.
• Build relationships with customers to encourage repeat business.
• Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Work flexible schedule and extra shifts to meet business needs.
• Count money in cash drawers at the end of shifts to maintain accuracy.
• Answer questions and address customer concerns.
• Upsell additional items to customers, increasing revenue.
• Handle cash with high accuracy and take care to check bills for fraud.
• Use POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Work with floor team and managers to meet wide range of customer needs.
• Respond promptly to requests for assistance, spills and customer inquiries.
• Process refunds and exchanges in accordance with company policy.

As a Window Tint Sales and Customer Service Representative at Solar Shop, I excel in delivering exceptional customer service while handling various responsibilities related to window tinting services. My role encompasses three key areas:

1. Cashier and Customer Checkout:

- Efficiently process customer transactions at the point of sale, ensuring accuracy and courtesy.

- Provide customers with detailed invoices and receipts, clearly explaining charges and payment options.

- Address customer inquiries, resolve issues, and provide information about our window tinting services.

2. Window Tint Aftercare Education:

- Educate customers on proper aftercare for their newly tinted windows, ensuring longevity and satisfaction.

- Offer comprehensive instructions on cleaning, maintenance, and avoiding potential issues such as peeling or bubbling.

- Answer customer questions and provide expert guidance to address concerns related to window tint aftercare.

3. Window Tint Sales:

- Actively engage with customers to understand their tinting needs and preferences.

- Present a range of window tinting options, explaining their features, benefits, and pricing.

- Effectively upsell and cross-sell tinting services, providing tailored recommendations based on customer requirements.

- Maintain a thorough knowledge of our tinting products and stay updated on industry trends to offer the latest and best solutions to customers.