Kyana Malone
Mobile,AL
Summary
Skilled professional pursuing opportunities within esteemed organizations
Overview
5
5
years of professional experience
Work History
Banker Rep
TPUSA SUBDIVISION
11.2023 - 08.2025
- Greeting customers.
- Assisting customers with their banking needs.
- Providing advice and suggestions.
- Opening and closing savings and checking accounts.
- Cross-selling financial services and products.
- Resolving customer complaints.
- Escalating issues to the bank manager, when necessary.
- Performing basic office and clerical duties.
- Reporting to the banking manager.
CSR ADJUSTER
Pilot Catastrophe
09.2022 - 04.2023
- Receiving first notice of loss inbound calls
- Making initial contact calls and follow-up calls to Insureds
- Tracking claims process and compliance
- Researching prior losses
- Notifying and updating agents
- Monitoring faxes and e-faxes for proper distribution
- System and software in-house training
- Data Entry
CNA
PALM GARDENS HEALTH
05.2020 - 09.2022
- Assist with patient care activities
- Assist with procedures ordered by physician and supervised by a Registered Nurse (RN)
- Accommodate patients with tending to personal care, activities of daily living and transfers/transport
- Report findings or changes in physical, mental and emotional conditions to nursing staff
- Assist with keeping patient rooms clean and orderly
Education
HS - undefined
Accel Academy
05.2020
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Insurance verification
- Processing payments
- Customer service
Personal Information
Other Activities
L
Timeline
Banker Rep
TPUSA SUBDIVISION
11.2023 - 08.2025
CSR ADJUSTER
Pilot Catastrophe
09.2022 - 04.2023
CNA
PALM GARDENS HEALTH
05.2020 - 09.2022
HS - undefined
Accel Academy