Kyia Baldwin
Charlotte,NC
Summary
I am a dedicated student interested in applying excellent communication and interpersonal skills to a property management or business management role. I am currently an enthusiastic Leasing Professional with 2 years of comprehensive experience and in-depth understanding of property management. I am skilled in the task of processing rental applications and obtaining required documents to schedule move-ins and prepare lease files in a timely manner. I utilize successful sales techniques to present available properties to prospective residents. I am very passionate in continuing my education and experience to advance my career in business and property management.
Overview
5
5
years of professional experience
Work History
Leasing Professional
Greystar Property Management
Charlotte, NC
01.2024 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Performed administrative duties such as filing paperwork or answering phone calls from potential renters.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Conducted and hosted resident events within community budget and guidelines.
- Managed all social media platforms and content to promote the community.
Leasing Professional
Mid-American Apartments
Matthews, NC
10.2022 - 01.2024
- Provided excellent customer service by greeting clients, addressing concerns, showcasing units, and resolving issues promptly.
- Tracked leads using CRM software and followed up with interested parties.
- Utilized sales and marketing techniques to enhance traffic, achieve high closing ratios, and surpass leasing objectives.
- Contacted and followed up with tenants on renewal notices.
- Conducted informative and personalized tours, resulting in new leases.
- Facilitated the preparation of lease documents, while ensuring prompt collection of signatures and initial payments from new tenants.
Sales Consultant
Not by Sight, LLC
Charlotte, NC
01.2023 - 02.2023
- Visited numerous businesses in the North Carolina region to make successful donation pitches for non-profit charity, Project Hope.
- Worked with fellow sales team members to achieve group targets.
- Demonstrated causes to showcase the benefits and advantages to potential donors, promoting purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Ensured smooth completion of purchasing transactions through handling credit and debit card payments.
- Developed key customer relationships to increase sales.
Front Desk Office Assistant
Winthrop University
Rock Hill, SC
08.2022 - 01.2023
- Provided telephone support, resident assistance, and directional guidance.
- Welcomed residents to the front desk and engaged in friendly conversations while conducting the check-in process.
- Provided warm greetings and distributed room keys while sharing necessary information about policies and amenities.
- Wrote and maintained incident reports, daily activity logs, and other documents as per management's request.
Customer Service Representative
McAllister's Deli
Sumter, SC
08.2019 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a composed and professional demeanor during high-pressure scenarios, successfully resolving conflict.
- Developed strong customer relationships to encourage repeat business.
- Effectively addressed problematic customer issues with professionalism and grace.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor's Degree - Business Administration, Minor in Finance
Winthrop University
Rock Hill, SC05.2025
Certifications CPR/AED/First Aid - American Heart Association -
Kyia Baldwin
pageSkills
- Customer Service
- Business Development
- Team Collaboration
- Lease Agreements
- Relationship Building
- Phone and Email Etiquette
- Leasing Terms and Specifications
- Property Marketing
- Lease File Audits
- Leasing and Sales
- Property Tours
- Issue Escalation
- Sales Techniques
- Mathematics
- Property Management
Timeline
Leasing Professional
Greystar Property Management
01.2024 - Current
Sales Consultant
Not by Sight, LLC
01.2023 - 02.2023
Leasing Professional
Mid-American Apartments
10.2022 - 01.2024
Front Desk Office Assistant
Winthrop University
08.2022 - 01.2023
Customer Service Representative
McAllister's Deli
08.2019 - 08.2021
Bachelor's Degree - Business Administration, Minor in Finance
Winthrop University
Certifications CPR/AED/First Aid - American Heart Association -
Kyia Baldwin
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