Kyla Cooper
East Greenville,PA
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Wawa
06.2021 - Current
- Delivered exceptional customer service to enhance overall customer satisfaction and loyalty.
- Managed cash transactions accurately, ensuring compliance with company policies and procedures.
- Assisted customers in locating products, providing knowledgeable recommendations and solutions.
- Collaborated with team members to maintain store cleanliness and organization for optimal shopping experience.
- Resolved customer complaints promptly, employing effective problem-solving techniques to ensure positive outcomes.
- Trained new associates on operational procedures and best practices to foster a cohesive work environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Associate
Longacres Modern Dairy
05.2019 - 10.2021
- Monitored inventory levels, communicated shortages, and assisted in restocking shelves efficiently.
- Implemented process improvements that streamlined daily operations and enhanced service delivery quality.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
High School Diploma -
Upper Perkiomen
Pennsburg, PA06-2020
Dental Assistant
Lehigh Valley School of Dental Assisting
Lehigh Valley, PA01-2026
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Relationship building
- Teamwork and collaboration
- Stock replenishment
Certification
- CPR Certification (completed 10/16/25)
- Intro to Dental Terminology Certification (completed 10/15/25)
- Intro to Dental Medicine (completed 9/18/25)
- Professionalism in Allied Health (completed 9/8/25)
- Intro to Ambulatory Healthcare Management (completed 9/8/25)
Timeline
Customer Service Associate
Wawa
06.2021 - Current
Customer Service Associate
Longacres Modern Dairy
05.2019 - 10.2021
High School Diploma -
Upper Perkiomen
Dental Assistant
Lehigh Valley School of Dental Assisting