Kyla Medina
Kennesaw,GA
Summary
I'm a hardworking employee with customer service, multitasking and time management abilities. An able to provide every customer a positive and memorable experience.
POS Systems used:
SpotOn
Lightspeed
Overview
2
2
years of professional experience
Work History
Host
El Taco Azteca Bar & Grill
Kennesaw, GA
09.2021 - 12.2023
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Contributed to team efforts by accomplishing related tasks as needed.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Swept, mopped and vacuumed floors to ensure cleanliness.
- Cleaned bathrooms, including toilets, sinks and mirrors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05.2022
Skills
- Reservations Management
- Server Support
- Team Collaboration
- Telephone Reception
- POS Software
- Customer Service
- Guest Engagement
- Food Running
- Complaint Handling
- Cleaning and Sanitation
- Positive and Professional
- Upselling
- Table Bussing
- Item Promotion
Extra Info
- Looking to work at least 20 hours a week
- Enrolled college student (Kennesaw State)
Timeline
Host
El Taco Azteca Bar & Grill
09.2021 - 12.2023
High School Diploma -
North Cobb High School
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