Summary
Overview
Work History
Education
Skills
Timeline
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Kyla Parker

New York,NY

Summary

Enthusiastic and responsible high school student with experience working at Onezies Twozies, a fun and dynamic store focused on cozy apparel. Skilled in providing excellent customer service, stocking inventory, and maintaining an organized, welcoming environment. Known for being a quick learner, reliable team player, and always ready to help customers find the perfect outfit. Eager to continue building experience while balancing school commitments.

Overview

3
3
years of professional experience

Work History

Sales Associate

Onezie Twozies
07.2023 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed both in-store and online transactions, helping customers place orders, troubleshoot issues, and process payments smoothly.

Marketplace Seller

Toys-n-More
03.2021 - 04.2024
  • Operated online transactions to process payments.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Provided customers with information on shipment amounts and cost of products through email or online support chat.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Developed promotional strategies to increase awareness and achieve sales goals.
  • Utilized social media platforms to engage customers, share promotions, and stay top-of-mind with target audiences.

Education

B.S., Computer Science - Cyber Security

City College of New York
New York, NY
05.2028

No Degree - Cybersecurity

City College Academy of The Arts
New York, NY
06.2025

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Listening Skills

Excellent people skills

Timeline

Sales Associate

Onezie Twozies
07.2023 - 07.2024

Marketplace Seller

Toys-n-More
03.2021 - 04.2024

B.S., Computer Science - Cyber Security

City College of New York

No Degree - Cybersecurity

City College Academy of The Arts

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Kyla Parker