Kyla Pierre
Lanham,Maryland
Summary
Enthusiastic and motivated individual passionate about customer service. Proven track record of efficiency and dependability. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Server
Red Lobster
Suitland, Maryland
10.2024 - Current
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Transportation Security Officer
Transportation Security Administration, TSA
Arlington, Virginia
05.2024 - 06.2025
- Monitored and conducted passenger screening.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings, and cargo.
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
Suite Runner
Levy Restaurants
Hyattsville, MD
06.2023 - 01.2024
- Kept food at proper temperatures for consumer safety and documented numbers in logbook.
- Managed inventory of dining room condiments, linens and flatware.
- Greeted guests with friendliness and professionalism.
- Supported serving staff in delivering accurate and well-presented food orders.
Receptionist
Canon USA
Arlington, VA
03.2023 - 05.2023
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
Sales Associate
American Girl
07.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Camp Counselor
DC Parks and Recreation | District of Columbia
06.2022 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Guest Services
Topgolf
04.2020 - 07.2022
- Set and managed policies for guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Coordinated arrivals and departures of VIPs.
- Checked guests into and out of building.
Summer Youth Employment Program
Prince George's County Government
06.2018 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Education
High School Diploma -
Suitland High
06.2022
Some College (No Degree) -
Prince George's Community College
Skills
- Customer service
- Communication skills
- Sales
- Computer skills
- Cashiering
- Cash handling
- English
- Microsoft excel
- Microsoft Office
- Documentation and Reporting
- Time management
- Basic math
- Organization and Efficiency
- Office Equipment Operations
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Visitor and Customer Relations
- Calendar Management
- Administrative Support
- Call Answering and Routing
- Appointment Scheduling
Timeline
Server
Red Lobster
10.2024 - Current
Transportation Security Officer
Transportation Security Administration, TSA
05.2024 - 06.2025
Suite Runner
Levy Restaurants
06.2023 - 01.2024
Receptionist
Canon USA
03.2023 - 05.2023
Sales Associate
American Girl
07.2022 - 05.2023
Camp Counselor
DC Parks and Recreation | District of Columbia
06.2022 - 08.2022
Guest Services
Topgolf
04.2020 - 07.2022
Summer Youth Employment Program
Prince George's County Government
06.2018 - 08.2021
High School Diploma -
Suitland High
Some College (No Degree) -
Prince George's Community College