Kyla Polk
Mesquite
Summary
Detail-oriented Certified Pharmacy Technician licensed by the Texas State Board of Pharmacy, experienced in healthcare administration and pharmacy operations. Expertise includes insurance verification, patient communication, and maintaining confidentiality. Committed to delivering efficient support in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Patient Access Representative
Managed Healthcare Network
Irving
01.2022 - Current
- Managed patient registrations and verified insurance eligibility for smooth access.
- Scheduled appointments efficiently, optimizing patient flow and resource allocation.
- Communicated with healthcare providers to ensure accurate patient information exchange.
- Assisted patients in understanding benefits and financial responsibilities clearly.
Medical Records and Health Information Technician
Ut Southwestern Medical Center
Dallas
10.2016 - 01.2022
- Managed patient health records using electronic health record systems.
- Ensured accuracy of medical documentation and coding for compliance.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Coordinated with healthcare providers to gather necessary patient information.
- Trained new staff on health information management protocols and systems.
- Implemented processes to streamline record retrieval and filing procedures.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Scanned paper documents into electronic health record systems using document imaging software.
Audit Assistant
Baylor Scott & White
Dallas
08.2010 - 08.2016
- Conducted internal audits ensuring compliance with healthcare regulations, contributing to departmental integrity.
- Reviewed financial documents for accuracy and adherence to policies, supporting overall financial transparency.
- Assisted in preparing detailed audit reports for departmental reviews.
- Maintained organized records of audit findings and recommendations, facilitating informed decision-making during reviews.
- Collaborated with teams to identify process improvement opportunities and enhance efficiency.
Education
Pharmacy Technician Certification - Pharmacology
Stepful Inc
New York, NY01-2026
Certificate of Technical Studies -
Bill J Priest Institute of Economic Development
Dallas, TX06-2002
Associate of Applied Science -
Executive Secretarial School
Dallas, TX05-2000
Skills
- Patient registration
- Patient insurance processing
- Appointment coordination
- Patient management
- Medical billing
- Health information systems
- Regulatory compliance
- HIPAA compliance
- Data management
- Authorizations
- Multitasking capacity
Timeline
Patient Access Representative
Managed Healthcare Network
01.2022 - Current
Medical Records and Health Information Technician
Ut Southwestern Medical Center
10.2016 - 01.2022
Audit Assistant
Baylor Scott & White
08.2010 - 08.2016
Pharmacy Technician Certification - Pharmacology
Stepful Inc
Certificate of Technical Studies -
Bill J Priest Institute of Economic Development
Associate of Applied Science -
Executive Secretarial School