Kyla Robinette
Birmingham
Summary
Professional leasing consultant prepared to drive occupancy rates and tenant satisfaction. Extensive experience in property management, successfully conducting lease negotiations and resolving tenant issues. Committed to team collaboration and delivering results with flexibility and reliability, proficient in communication and customer service.
Overview
5
5
years of professional experience
Work History
Leasing Specialist
Stone River Property Management
05.2024 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Managed over 400 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Leasing Agent
Daniel Corporation
12.2022 - 01.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Optician Technician
My Eye Doctor
11.2019 - 12.2020
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Played a key role in increasing overall patient retention rates by consistently providing high-quality care and personalized eyewear solutions.
- Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
Education
High School Diploma -
St. Clair County High School
04-2015
Skills
- Comprehensive Leasing Documentation
- Professional Communication Skills
- Experience with Fair Housing Compliance
- Effective Team Coordination
- Yardi Software Expertise
- Effective Lease Agreement Negotiation
- Effective Communication
- Client Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Leasing Specialist
Stone River Property Management
05.2024 - Current
Leasing Agent
Daniel Corporation
12.2022 - 01.2023
Optician Technician
My Eye Doctor
11.2019 - 12.2020
High School Diploma -
St. Clair County High School
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