Kyla Schmidlkofer
Wasilla,AK
Summary
Adept at juggling multiple tasks, I enhanced customer satisfaction at Café Khao Neow by leveraging my hospitality service expertise and exceptional customer service skills. Trained new hires, efficiently resolved complaints, and fostered strong relationships, significantly contributing to a positive dining experience without relying on numerical data.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Café Khao Neow
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Highschool - Nursing
Denali Peak Correspondence
Wasilla, AKSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Inventory management
Certification
I am taking a CNA training program and will be finished in the middled of February, and hopefully certified soon after.
Timeline
Server
Café Khao Neow
03.2023 - Current
Highschool - Nursing
Denali Peak Correspondence
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