Kyla Stotko
Hesperia ,CA
Summary
Dynamic and dedicated professional with extensive experience at Turners Outdoorsman, excelling in customer service and conflict resolution. Proven ability to enhance customer relations and boost sales through effective communication and product recommendations. Skilled in multiple aspects and proficient in software, consistently demonstrating reliability and teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Cashier
Turners Outdoorsman
05.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Front End Associate
Walmart
11.2020 - 07.2021
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
- Contributed to achieving sales targets, suggesting additional products that complemented customer purchases.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
Education
Safety
OSHA
Diploma -
Hesperia High School
Hesperia 05.2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Reliability and punctuality
- Conflict resolution
- Issue resolution
- Complex Problem-solving
- Staff training
- Attention to detail
- Loss prevention
- Proficient in software
Timeline
Cashier
Turners Outdoorsman
05.2022 - Current
Front End Associate
Walmart
11.2020 - 07.2021
Safety
OSHA
Diploma -
Hesperia High School
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