Kyla Aiyanna Troy
Enid,OK
Summary
Dynamic and results-driven Sales Associate with a proven track record, excelling in customer service and cash handling accuracy. Recognized for enhancing the shopping experience and boosting sales through effective product recommendations. Reliable team player with exceptional people skills, adept at maintaining organized merchandise displays and fostering a welcoming environment. Willing to learn and excited about new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dollar General
11.2024 - 11.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and promptly.
- Maintained cleanliness and organization of sales floor, ensuring appealing merchandise displays.
- Stocked shelves with products, optimizing inventory levels and availability for customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Cashier
Hope Outreach Thrift
11.2020 - 10.2024
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Assisted customers in locating items and provided product information.
- Maintained clean and organized store environment to enhance shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Enid High School
Enid, OK05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Store opening and closing
- Retail store operations
- Adapt to diverse groups
- Flexible schedule
- Stocking and receiving
- Cash handling accuracy
- Policy and procedure adherence
- Merchandise display
- Calm demeanor
Certification
- ABEL certified, - December 2024 to present
Timeline
Sales Associate
Dollar General
11.2024 - 11.2025
Retail Cashier
Hope Outreach Thrift
11.2020 - 10.2024
High School Diploma -
Enid High School