Kylah Hall
West Monroe,LA
Summary
Proven customer service expert from Walgreens, adept in complaint handling and customer support, significantly enhancing customer satisfaction. Demonstrated ability to manage high-volume queries with a positive attitude, ensuring accurate and prompt resolutions. Skilled in team collaboration and maintaining accurate transaction records, fostering repeat business through exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Cashier
Brookshire Grocery
07.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor Of Nursing - Nursing
University of Louisiana At Monroe
Monroe, LASkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complaint handling
Timeline
Customer Service Associate
Walgreens
06.2024 - Current
Cashier
Brookshire Grocery
07.2022 - Current
Bachelor Of Nursing - Nursing
University of Louisiana At Monroe
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