Kyle Andress
Powhatan,Virginia
Summary
Customer service expert with mechanical aptitude and extensive troubleshooting experience. Adept at resolving technical issues and maintaining high levels of customer satisfaction. Proven ability to work effectively in team-oriented environments and handle complex mechanical and electrical problems. Seeking to leverage skills as an Electro-Mechanical Support Specialist.
Overview
7
7
years of professional experience
Work History
Appliance Repair Technician
Via Services
06.2018 - Current
- Engaged with customers professionally to address service requests and maintain high satisfaction levels
- Reviewed technical documentation and wiring diagrams to accurately repair diverse equipment
- Diagnosed and resolved mechanical failures, ensuring operational efficiency
- Responded to customer inquiries, providing detailed product and service information.
Operations Manager
Michaels HVAC, Inc.
07.2017 - 07.2018
- Managed routes for four technicians and maintained vendor partnerships
- Secured government contracts and served as the first point of contact for the company
- Implemented project control procedures for forecasts and cash flow projections.
Service Administrator
Iron Horse Mechanical Inc
02.2017 - 08.2017
- Developed lasting relationships with customers through excellent service
- Analyzed shipments, product damage, and sales to improve operations
- Managed business archives and provided strong leadership in customer support.
Education
High School Diploma -
James River High School
Midlothian, VA01.2009
Skills
- Troubleshooting mechanical and electrical systems
- Proficient with hand tools, power tools, and meters
- Strong understanding of wiring diagrams and technical documentation
- Exceptional customer service and communication skills
- Effective time management and self-supervised positions
- Strong documentation and record-keeping abilities
Timeline
Appliance Repair Technician
Via Services
06.2018 - Current
Operations Manager
Michaels HVAC, Inc.
07.2017 - 07.2018
Service Administrator
Iron Horse Mechanical Inc
02.2017 - 08.2017
High School Diploma -
James River High School