Kyle Brainard
Satellite Beach,FL
Summary
Motivated individual with 6 years of experience in customer service and sales. Skilled in understanding customer needs and building customer relationships. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Server
Alligator Reef Club
01.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lead Server
Squid Lips Grill
02.2020 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Food Service Team Lead
Squid Lips
09.2018 - 01.2020
- Oversaw training of more than 10 team members.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Satellite Senior High School
Satellite Beach, FL12.2018
Skills
- Equipment Inspection
- Customer Service
- Guest Engagement
- Point of Sale Operation
- Cash Handling
- Item Promotion
Certification
Servsafe Certified
Safestaff Alcohol Vendor
Timeline
Lead Server
Alligator Reef Club
01.2023 - Current
Lead Server
Squid Lips Grill
02.2020 - Current
Food Service Team Lead
Squid Lips
09.2018 - 01.2020
Satellite Senior High School