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Seasoned automotive service professional with deep expertise in managing commercial and municipal fleet operations within high-volume dealership settings. Demonstrated success in driving revenue through value-based repair consultations and securing fleet contracts from competitors, converting them into loyal clients under dedicated management. Skilled in overseeing end-to-end fleet service operations with a focus on customer satisfaction, accurate estimating, and proactive maintenance strategies that reduce downtime. Recognized for exceptional client service, technical acumen, and operational leadership. Holds multiple Ford and ASE certifications, including advanced diesel and fleet management credentials. Brings added value through proficiency in Excel, SQL, and other analytical tools to enhance reporting and support data-driven service decisions.
Experienced with fleet service management and customer advisory services. Utilizes strong communication and organizational skills to ensure smooth operations and client satisfaction. Track record of improving service processes and fostering collaborative team environments.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Fleet operations professional with progressive experience spanning technician, advisor, and fleet leadership roles within high-volume commercial service environments. Recognized for driving operational efficiency, coordinating technical teams, strengthening preventive maintenance programs, and supporting municipal fleet readiness. Combines deep diesel expertise with data-driven decision-making to improve uptime, control repair costs, and enhance shop productivity. ASE and Ford certified with advanced training in compliance, diagnostics, and commercial fleet operations.

Experienced with fleet service management and customer advisory services. Utilizes strong communication and organizational skills to ensure smooth operations and client satisfaction. Track record of improving service processes and fostering collaborative team environments.

Kyle Duke

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Fleet Service Advisor

Service Advisor

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Master Ford Service Advisor -

Fire Study -

General Education -

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Fleet Service Advisor

Service Advisor

Master Ford Service Advisor -

Fire Study -

General Education -

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