Summary
Overview
Work History
Education
Skills
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Hi, I’m

KYLE DURHAM

Just win baby!
Al Davis
KYLE DURHAM

Summary

Talented professional considered knowledgeable leader and dedicated problem solver with a "team first" approach. Brings over 10 years of valuable expertise in multiple technology fields to forward company objectives and drive results. Attentive to detail with experience in coordinating projects, programs and improvements. Eager to learn fast and make an impact!

Overview

17
years of professional experience

Work History

Comcast Business

Senior Account Executive - Business Solutions
07.2018 - 06.2022

Job overview

  • Employed proactive and collaborative approaches to build and strengthen relationships and manage customer needs.
  • Identified and approached businesses to pinpoint technological gaps and opportunities to improve performance with products and services offered by Comcast
  • Managed multiple large-scale network expansion projects from start to finish by collaborating with the construction, technical teams, and client as the primary point of contact or project manager.
  • Utilized a solution-based sales approach to learn about a business or organization, its needs, goals, and expectations to provide a complete solution
  • Contributed to annual revenue goals by acquiring new logos and cross-selling to existing clients
  • Championed multiple new internal tools and assisted management and sales support in training team members, presenting best practices, and presented on National company calls/meetings as the SME.
  • Selected as a member of the Sales Advisory Council in 2019

Senior Family Services, LLC

Broker Consultant
09.2016 - 06.2022

Job overview

  • Assisted Medicare eligible individuals in the tri-state area identify healthcare options and determine eligibility for specific benefit programs
  • Collaborated with clients to maintain relationships and provide "hands-on" support and guidance.
  • Conducted over 1000 in-person appointments with the goal to advise and educate the senior community on Medicare benefit programs, discuss medical needs, and determine eligibility using state and federal guidelines
  • Responsible for maintaining education, certifications and licenses with all medicare providers

AT&T

Retail Sales Manager
10.2013 - 09.2016

Job overview

  • Trained team members in successful strategies to meet operational and sales targets and utilized personalized coaching strategies to improve approaches and maintain focus on key performance metrics
  • Coached sales team in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and regularly leading the market in Willingness to Recommend
  • Managed and controlled physical inventory as well as corporate devices distributed to team members
  • Managed day-to-day staffing and handled ongoing scheduling for all store employees.
  • Selected as the "Business in Retail" SME and coached peer store leaders to drive knowledge and participation across AT&T corporate retail stores in the Philadelphia region

AT&T

Retail Sales Consultant
06.2012 - 09.2013

Job overview

  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Ranked #4 sales consultant in 2013 in the Philadelphia Market (at time of promotion)
  • Ranked #1 sales consultant in Willingness to Recommend. A customer experience metric used to measure customer satisfaction in retail stores (Philadelphia Market)
  • Monthly Vice President's Club Award Winner in November 2012, January 2013, March 2013, April 2013, May 2013 as well as quarterly in Q2 2012, Q3 2012 and Q1 2013.

Chambers Wealth Management Services

Client Service Manager
11.2008 - 03.2012

Job overview

  • Solely responsible for servicing firms client base by preparing proposals, performance reports, periodic reviews and financial plans
  • Implemented and managed a new central client database system created in 2011
  • Trained, updated, and assisted advisors become acclimated with the new software and procedures
  • Managed new business operations, incoming and outgoing correspondence, and acted as the primary point of contact for advisors book of business

Education

Widener University, School of Business Administration
Chester, PA

Bachelor's Degree from Business Management
2008

University Overview

University ambassador (1 of 4 selected) for university transfer partnership program with CTBU in Chongqing, China

Skills

  • Staff Management
  • Strategic Selling
  • Customer Relationship Management
  • Business Development and Planning
  • Pitch Presentations
  • Forecast Preparation
  • Solution Optimization
  • B2B Sales
  • Contract Management
  • Project Planning
  • Database Management
  • Customer Satisfaction
  • Sales Expertise
  • New Employee Training
Availability
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About Me...

My family always comes first. I am married with two children and enjoy every moment I get with them. I've always been a huge Philadelphia sports fan and played golf at a high level for the majority of my life...including competing at the collegiate level while at Widener. When I'm not spending time with my family at home... I'm typically planning or actively working on a home improvement project or two while enjoying the wild ride the Phillies, Eagles, 76ers, Flyers, and Union sports teams keep us on....

Timeline

Senior Account Executive - Business Solutions

Comcast Business
07.2018 - 06.2022

Broker Consultant

Senior Family Services, LLC
09.2016 - 06.2022

Retail Sales Manager

AT&T
10.2013 - 09.2016

Retail Sales Consultant

AT&T
06.2012 - 09.2013

Client Service Manager

Chambers Wealth Management Services
11.2008 - 03.2012

Widener University, School of Business Administration

Bachelor's Degree from Business Management

About Me...

My family always comes first. I am married with two children and enjoy every moment I get with them. I've always been a huge Philadelphia sports fan and played golf at a high level for the majority of my life...including competing at the collegiate level while at Widener. When I'm not spending time with my family at home... I'm typically planning or actively working on a home improvement project or two while enjoying the wild ride the Phillies, Eagles, 76ers, Flyers, and Union sports teams keep us on....

KYLE DURHAM