KYLE EBNER
Minneapolis,MN
Summary
Resourceful Catering Coordinator recognized for exceptional productivity and adeptness in task execution. Expertise in menu planning, event coordination, and customer service contributes to delivering outstanding events that delight clients. Proficient in time management, problem-solving, and communication to consistently meet and surpass client expectations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Catering Coordinator
Bon Appetit @ Target Corporation
Minneapolis, USA
06.2022 - 10.2024
- Reduced staff turnover rates by 30% through effective management of interviewing, hiring top-tier talent, and conducting detailed onboarding.
- Developed comprehensive training manuals addressing fine dining service, buffet setup and teardown, beverage cart operations, and food safety awareness.
- Completed the Leadership Certification Training program for Bon Appétit, gaining skills to establish performance metrics.
- Managed on-call team of 6 to 10 part-time caterers for client's private venue at Target Plaza Commons.
- Directed event logistics for diverse guest counts, relaying client specifications to relevant departments.
- Oversaw inventory operations and documented maintenance requests for catering equipment worth over two million dollars.
- Oversaw service, storage and inventory control of all alcoholic beverages at Target Plaza Commons.
- Obtained SERV Safe Alcohol Training Course Certificate.
Catering Captain
Bon Appetit @ Target Corporation
Minneapolis, USA
01.2018 - 05.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Orchestrated delivery operations and tackled complex logistical demands to ensure seamless service for approximately 15,000 guests at multiple venues each week.
- Coordinated and clarified communications between the guest, catering staff, food production teams, and cafe management.
- Provided feedback to the management team on employee performance, progress, and areas of needed improvement.
- Cultivated strong interdepartmental relationships to enhance collaboration and teamwork.
Catering Attendant
Bon Appétit @ Target Corporation
Minneapolis, USA
12.2006 - 12.2017
- Responsible for food presentation, food quality assurance, on-time food delivery, and overall client satisfaction.
- Communicated effectively and professionally with all kitchen staff, building operations, and my clients to maintain prescribed service levels and provide a satisfactory event outcome.
- Identified potential event obstacles using proactive strategies, leading to fewer disruptions.
Human Capital Consultant
DELOITTE & TOUCHE, LLP's
Minneapolis, USA
08.1999 - 07.2003
- Aided plan participants and sponsors with focused advice on retirement consultancy.
- Worked onsite at client locations to deliver employee training sessions covering enrollment processes, plan features, and basic investment fundamentals.
- Directed RFP processes to identify optimal plan features and service providers.
- Managed a team of six retirement plan professionals.
- Provided talent recruitment, staff development, daily training, and yearly performance evaluation.
Education
Bachelor of Science - Organizational Communication
University of Minnesota At Mankato
Mankato, MNBachelor of Science - Business Administration
University of Minnesota At Mankato
Mankato, MNSkills
- Catering Operations Coordination
- Event planning
- Leadership
- Catering marketing
- Client relationship management
- Customer service
- Flexibility
- Time management
- Client retention
- Food safety
Certification
ServSafe Food Handler Certification, 06/25
ServSafe Alcohol Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Senior Catering Coordinator
Bon Appetit @ Target Corporation
06.2022 - 10.2024
Catering Captain
Bon Appetit @ Target Corporation
01.2018 - 05.2022
Catering Attendant
Bon Appétit @ Target Corporation
12.2006 - 12.2017
Human Capital Consultant
DELOITTE & TOUCHE, LLP's
08.1999 - 07.2003
Bachelor of Science - Organizational Communication
University of Minnesota At Mankato
Bachelor of Science - Business Administration
University of Minnesota At Mankato
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