Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Ernest

Springfield,IL

Summary

Proven Operational Manager with a track record of enhancing team productivity and customer satisfaction at Luca Pizza And D&J Cafe. Skilled in Operations Management and fostering strong employee relations, I've successfully managed budgets and developed key vendor partnerships, driving profitability and efficiency. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Always willing to learn new practices and quickly adapting to them is my strongest trait.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operational Manager

Luca Pizza And D&J Cafe
07.2023 - Current
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Evaluated labor cost, food cost, and all other expenses related to the business in a successful manner.

Bulk Mail Driver

Davis Mail Services
01.2022 - 06.2023
  • Developed strong relationships with customers by providing friendly and reliable service during pick-up and delivery processes.
  • Handled fragile packages with care, ensuring minimal damage during transport from sorting facility to final destination.
  • Provided exceptional customer service by answering inquiries and resolving issues related to mail delivery or collection.
  • Delivered bulk mail on time and precisely the location it entailed.

Merchandiser

PepsiCo
04.2020 - 12.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

General Manager

Luca Pizza
01.2015 - 03.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.


Education

General Education

Lincoln Land Community College
Springfield, IL

High School Diploma -

Pleasant Plains High School
Pleasant Plains, IL
05.2010

Skills

  • Customer Service

  • Effective leader

  • Operations Management

  • Decision-Making

  • Employee Relations

  • Data Management

  • Business Leadership

Certification

  • Class C Drivers License

Timeline

Operational Manager

Luca Pizza And D&J Cafe
07.2023 - Current

Bulk Mail Driver

Davis Mail Services
01.2022 - 06.2023

Merchandiser

PepsiCo
04.2020 - 12.2022

General Manager

Luca Pizza
01.2015 - 03.2020

General Education

Lincoln Land Community College

High School Diploma -

Pleasant Plains High School

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Kyle Ernest