Kyle Francis
Jackson,MI
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
11
11
years of professional experience
Work History
Lead Bartender
Bad Brewing Company
Mason, MI
06.2020 - 03.2026
- Supervised daily bar operations, ensuring service quality and customer satisfaction.
- Collaborated with management to implement promotional events, increasing foot traffic and sales.
- Resolved customer complaints promptly, maintaining positive relationships and loyalty.
General Manager
Nite Lite
Jackson, MI
09.2018 - 10.2020
- Oversaw inventory management systems, optimizing stock levels to meet demand while minimizing waste.
- Establish and enforce standard operating procedures.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Grand River Brewery
Jackson, MI
11.2016 - 09.2018
- Directed daily operations to ensure efficiency and high-quality service delivery.
- Analyzed performance metrics to identify trends and implement data-driven decision-making strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Assistant General Manager
Grand River Brewery
Jackson, MI
09.2015 - 10.2016
- Led training programs for staff to improve product knowledge and service delivery.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Coordinated marketing initiatives to boost brand visibility and drive sales growth.
Education
Northwest High School
Jackson, MI05.2008
Skills
- Customer service expertise
- Complex Problem-solving
- Suggestive selling
- Staff management
- Inventory
- Order management
- Anticipating guest needs
- Relationship building
- Collaboration and teamwork
- Professional service standards
Timeline
Lead Bartender
Bad Brewing Company
06.2020 - 03.2026
General Manager
Nite Lite
09.2018 - 10.2020
General Manager
Grand River Brewery
11.2016 - 09.2018
Assistant General Manager
Grand River Brewery
09.2015 - 10.2016
Northwest High School