Kyle Furlong
Tallahassee,FL
Summary
High-energy Medical Marijuana management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
AYR Cannabis Dispensary
10.2022 - 10.2023
- Oversee and perform all functions associated with management and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health and Social Services
- Administer routine inspections and audits to maintain the accurate inventory of all cannabis products
- Manage and supervise the activities of dispensary staff and make recommendations or decisions regarding hiring, discipline, termination, or advancement of employees
- Ensure that all procedures are updated in store to provide the best practice for the staff and patients
- Train dispensary staff to ensure a consistent performance and knowledge base of company standard operation procedures (SOPs), a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel
- Ensure Key performance indicators are captured
- Manage daily financial reporting requirements and oversee all cash handling procedures
- Develop and maintain a schedule for all dispensary staff
- Communicate any patient incidents or complaints to the Store Manager, Regional Dispensary Director, or Compliance team
- Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information
- Perform other related work as required to ensure peak dispensary efficiency.
Lead Sales Associate
Curaleaf Dispensary
10.2021 - 11.2022
- Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to inventory management
- Assist the Dispensary Manager and the Dispensary Assistant manager in all activities and responsibilities related to Standard operating procedure compliance and training
- Assist the Dispensary Manager and the Dispensary Assistant manager in all activities related to opening and closing the dispensary
- Provide exceptional customer service in accordance with established standards
- Develop and maintain rapport with our Patients, vendors, service providers and staff
- Ensure Patients’ concerns and/or questions are solved and answered promptly and efficiently, and communicate Patient requests and/or problems to Manager when needed
- Recommend, select, and help locate the proper medicine for Patients depending on their individual needs and Physician Certification
- Communicate the effects of different types of cannabis to Patients clearly and effectively
- Ring up sales on Point-of-Sale System and process cash transactions
- Ensure strict controls to protect organization assets at the direction of management
- Set up and break down display cases daily
- Assist in display maintenance and housekeeping
- Assist in processing and replenishing merchandise and monitoring floor stock and participate in inventory counts
- Facilitate the new membership and Patient renewal processes
- Perform data entry and manage the Patient database
- Dispensing medical cannabis in Medical Marijuana Use Registry
- Answer phone calls and forward them to the appropriate staff member
- Book appointments for Patients for services they request
- Maintain a current stock of Educational materials, new patient folders etc
- Frequently maintain dispensary’s cleanliness, i.e
- Dusting, glass cleaning, vacuuming, sweeping and sanitization
- Maintain a positive work environment conducive to trust and respect
- Maintain strictest confidentiality in compliance with HIPAA guidelines
- Perform other related work as required.
Full-Time Guide
Curaleaf Dispensary
02.2021 - 10.2021
- Provide excellent customer service and product knowledge, offering full-service experience and/or simple service depending on the customer's needs
- Positive representative of the Curaleaf brand, always demonstrating professionalism and poise
- Support promotions, events and launches to deliver the intended experience for customers
- Attends all required meetings, trainings, and completes educational and developmental tools as assigned
- Develops knowledge of industry trends to provide the best service possible and shares with the team
- Educate customers on the processes of registration, renewals, or lost registration documents.
Part-Time Guide
Surterra Wellness Center
03.2020 - 02.2021
- Provide excellent customer service and product knowledge, offering full-service experience and/or simple service depending on the customer’s needs
- Positive representative of the Surterra Wellness brand, always demonstrating professionalism and poise
- Support promotions, events and launches to deliver the intended experience for customers
- Attends all required meetings, training's and completes educational and developmental tools as assigned
- Develops knowledge of industry trends to provide the best service possible and shares with the team
- Educate customers on the processes of registration, renewals, or lost registration documents
- Maintain the Leafly website and inventory, insuring accuracy and availability to the clientele.
Transportation Specialist
Trulieve
10.2018 - 10.2019
- Transport product between Trulieve cultivation facilities and various locations throughout the state
- Load and unload vehicles at the destination; prepare transportation manifests and ensure that all appropriate signatures are obtained in a timely manner
- Working directly with all stages of the products cultivation and distribution, to insure an expedited process
- Load, unload, prepare, inspect, and operate a delivery vehicle
- Complete logs and reports and follow DOT regulations and safety standards.
Education
Environmental Science -
Tallahassee Community College
Tallahassee, FLHonors Graduate -
Florida Air Academy
Melbourne, FLSkills
- Staff Management
- Operations Management
- Team leadership expertise
- Inventory Control
- Proficient in 4 Different Point of Sale Systems
- Customer Service
- Customer Relations
- Staff training/development
Timeline
Assistant General Manager
AYR Cannabis Dispensary
10.2022 - 10.2023
Lead Sales Associate
Curaleaf Dispensary
10.2021 - 11.2022
Full-Time Guide
Curaleaf Dispensary
02.2021 - 10.2021
Part-Time Guide
Surterra Wellness Center
03.2020 - 02.2021
Transportation Specialist
Trulieve
10.2018 - 10.2019
Environmental Science -
Tallahassee Community College
Honors Graduate -
Florida Air Academy
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