Kyle Gartman
Luxury Hise-Rise General Manager
Houston,TX
Summary
General Manager leading a 66-unit luxury condominium with oversight of board relations, resident service, financial management, and daily operations. Directs a 10-person team across vendor contracts, reserve planning, association governance, compliance, maintenance, and long-range planning. Delivers major capital work, including a $200,000 emergency generator installation and a $500,000 roofing replacement, while protecting multimillion-dollar association assets.
Overview
3
3
Certifications
11
11
years of professional experience
Work History
GENERAL MANAGER, THE TANGLEWOOD CONDOMINIUMS (66 UNITS)
FIRSTSERVICE RESIDENTIAL
Houston, Texas
04.2024 - Current
- Currently leading the operations of a 7 story, 66-residence luxury boutique high-rise condominium community, providing hospitality-driven service, condominium governance, and strategic guidance to the Board of Directors and homeowners.
- Oversee a team of 10 staff members and direct all aspects of operations, including financial management, vendor and contract administration, regulatory compliance, building maintenance, resident relations, and long-term planning. Lead major capital improvement projects, including a $200,000 commercial emergency generator installation and a $500,000 roofing replacement project, while protecting the Association's multimillion-dollar assets and ensuring operational excellence.
ASSISTANT GENERAL MANAGER, 3525 SAGE CONDOMINIUMS (290 UNITS)
FIRSTSERVICE RESIDENTIAL
Houston, Texas
09.2022 - 04.2024
- Supported the General Manager in managing a 17-story, 290-unit, upscale high-rise condominium building in Houston, Texas. My Daily tasks consist of teaming with the general manager and assisting with project planning, staff management, budgeting, profit and loss statement management, resident billings and inquiries, and inventory control. During my tenure, I have assisted with managing a 1.5-million-dollar EIFS (Exterior Installation Finishing System) to the building façade and established strong working relationships with homeowners and board members to maintain the property's facilities and complete multiple major capital projects due to major deferred maintenance of the building.
DIRECTOR OF OPERATIONS, CROWNE PLAZA GALLERIA
CRESCENT HOTELS & RESORTS
Houston, Texas
09.2021 - 07.2022
- Assisted the General Manager in leading the daily operations of a 207-room full-service hotel, providing oversight of the Rooms, Food & Beverage, Sales & Marketing, Engineering, and Finance departments. Ensured operational excellence, guest satisfaction, and achievement of ownership and management financial objectives. Served as Acting General Manager as needed and helped drive an increase in overall guest satisfaction from 37% to 87% within three months (October-December).
GENERAL MANAGER, MID-RISE PORFOLIO
RISE ASSOCIATION MANAGEMENT GROUP
Houston, Texas
09.2020 - 09.2021
- Managed a diverse portfolio of high-rise, mid-rise, and garden-style condominium communities throughout the Houston area, overseeing approximately 2,500 residential units and serving an estimated 5,000 homeowners. Partnered with 12 Boards of Directors across 12 homeowner associations to oversee community operations, preserve multimillion-dollar assets, and successfully execute numerous major capital improvement projects. Built strong, trusted relationships with homeowners, board members, vendors, and stakeholders while ensuring exceptional operational performance and resident satisfaction.
GENERAL MANAGER, CROWNE PLAZA SHENANDOAH
THIND MANAGEMENT
Spring, Texas
06.2019 - 09.2020
- Provided operational leadership for a 152-room luxury boutique hotel and Johnny's Italian Steakhouse, Heart of America's signature upscale Italian steakhouse and bar. Directed department managers, oversaw hotel-wide operations, managed budgets, developed policies and procedures, and collaborated across departments to achieve guest satisfaction, operational excellence, and financial performance goals. Played a key leadership role in the successful renovation, repositioning, and brand conversion of the property from a Holiday Inn to a Crowne Plaza, ensuring a seamless transition while enhancing the guest experience.
TASK FORCE GENERAL MANAGER, HOLIDAY INN TAMPA, FLORIDA (98 ROOMS)
THIND MANAGEMENT
Spring, Texas
03.2019 - 06.2019
- Appointed as Task Force General Manager to provide strategic and operational leadership during the transition of a newly acquired 98-room Holiday Inn Express by IHG into the Thind Management portfolio. Led hotel operations, established standardized operating procedures, developed and managed budgets, collaborated with department leaders to improve operational performance, and ensured a smooth integration into company systems and brand standards. Assisted with the recruitment, selection, and successful transition of a permanent General Manager while maintaining exceptional guest service and business continuity. Implemented operational improvements that increased the hotel's overall guest satisfaction score.
ASSISTANT GENERAL MANAGER, CROWNE PLAZA SHENANDOAH (152 ROOMS)
THIND MANAGEMENT
Spring, Texas
04.2018 - 03.2019
- Served as the second-in-command for a 152-room luxury boutique hotel and Johnny's Italian Steakhouse, Heart of America's award-winning upscale Italian steakhouse and bar. Partnered with the General Manager to oversee all facets of hotel operations, including Rooms, Food & Beverage, Sales & Marketing, Engineering, Housekeeping, and Finance. Directed departmental leaders, managed budgets, implemented operational policies, and led key initiatives to improve guest satisfaction, revenue, and profitability. Played a key role in growing restaurant and catering revenue to more than $1 million during the first year while helping the hotel achieve industry-leading performance, including a 135 RevPAR Index, 92% occupancy, and an ADR of $159.
FRONT OFFICE MANAGER, HOLIDAY INN SHENANDOAH (152 ROOMS)
THIND MANAGEMENT
Spring, Texas
01.2018 - 04.2018
- Directed Front Office operations for a 152-room luxury boutique hotel, leading front desk, guest services, and night audit teams to deliver exceptional guest service and operational performance. Developed a structured training and certification program that was later adopted by multiple hotel departments, creating a consistent approach to onboarding and employee development. Recruited, trained, coached, and evaluated team members while implementing performance improvement and recognition programs that increased accountability and productivity. Anticipated and resolved guest concerns by monitoring service trends, operational performance, and guest feedback, partnering with department leaders to continuously improve the overall guest experience.
ASSISTANT FRONT OFFICE MANAGER, OMNI AUSTUIN SOUTHPARK (318 ROOMS)
OMNI HOTELS & RESORTS
Austin, Texas
04.2017 - 01.2018
- Provided operational leadership for Front Office operations at a 318-room luxury full-service hotel, supervising the Front Desk, PBX, Bell Services, Door Staff, and Concierge teams. Recruited, trained, coached, and developed associates while ensuring compliance with Omni Hotels & Resorts' luxury service standards, operational policies, and the renowned Omni Service Culture. Directed daily lobby operations, resolved escalated guest concerns, and partnered with department leaders to deliver exceptional guest experiences, operational efficiency, and service excellence. Selected for multiple Task Force leadership assignments supporting two of Omni Hotels & Resorts' premier luxury properties, including the Omni Austin Hotel Downtown (393 guest rooms and suites) and the Omni Barton Creek Resort & Spa (493 guest rooms). Assisted with operational support, leadership transitions, service recovery initiatives, and team development while helping lead Front Office departments of more than 50 associates, ensuring consistent luxury service standards and seamless hotel operations.
OVERNIGHT HOTEL MANAGER, OMNI AUSTIN HOTEL DOWNTOWN (393 ROOMS)
OMNI HOTELS & RESORTS
Austin, Texas
12.2016 - 04.2017
- Served as the Overnight Hotel Manager on Duty for a 393-room luxury full-service hotel, providing leadership and operational oversight for the Front Office, In-Room Dining, Engineering, Security, and housekeeping departments. Directed all hotel operations during the overnight shift, ensuring exceptional guest service, operational continuity, and timely resolution of guest concerns and emergency situations. Managed nightly financial reporting and audit functions, including revenue reconciliation, direct bill account balancing, cash controls, and compliance with corporate accounting and internal control standards. Prepared the Daily Business Analysis (DBA) report for executive leadership, ensuring the accuracy of financial and operational data to support business decisions.
OPERATIONS SUPERVISOR, HOLIDAY INN RELIANT PARK (303 ROOMS)
AIMBRIDGE HOSPITALITY
Houston, Texas
11.2015 - 12.2016
- Provided operational leadership as an Operations Supervisor for Aimbridge Hospitality, managing the daily operations of a Holiday Inn by IHG Hotels. Assisted the Front Office Manager while overseeing Front Office operations, guest services, and the IHG One Rewards loyalty program. Served as Manager on Duty with responsibility for hotel-wide operations, including oversight of the Food & Beverage and Banquet departments, managing the lobby bar, pool bar, Truffles full-service restaurant, room service, and banquet operations. Recruited, trained, coached, and developed associates across multiple departments, contributing to Medallia/Heartbeat guest satisfaction scores ranking in the top 10% and increasing IHG One Rewards enrollment to more than 90%, resulting in monthly franchise fee rebates.
Education
Doctorate - Global Hospitality Leadership
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
Houston, Texas05-2028
Executive Master - Hospitality Leadership
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
Houston, Texas12-2023
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
Houston, Texas12-2016
Associate of Arts - Business Administration
SAN JACINTO COLLEGE
08-2014
Skills
- Budget management
- P&L management
- Vendor contract administration
- Regulatory compliance
- Capital project management
- Fire, Life, Safety compliance
- Reserve planning
- Vendor sourcing
- Reserve Planning
- Association Governance
- Board of Directors relations
- Resident relations
- Ensured staff accountability for performance, service standards, and operational expectations
- Staff supervision
- Guest satisfaction management
- Operational planning
- Operational Budget execution
- Board & Annual Meeting facilitation
Certification
CERTIFICATE IN ONLINE TEACHING & LEARNING: MAY 2026
Timeline
GENERAL MANAGER, THE TANGLEWOOD CONDOMINIUMS (66 UNITS)
FIRSTSERVICE RESIDENTIAL
04.2024 - Current
ASSISTANT GENERAL MANAGER, 3525 SAGE CONDOMINIUMS (290 UNITS)
FIRSTSERVICE RESIDENTIAL
09.2022 - 04.2024
DIRECTOR OF OPERATIONS, CROWNE PLAZA GALLERIA
CRESCENT HOTELS & RESORTS
09.2021 - 07.2022
GENERAL MANAGER, MID-RISE PORFOLIO
RISE ASSOCIATION MANAGEMENT GROUP
09.2020 - 09.2021
GENERAL MANAGER, CROWNE PLAZA SHENANDOAH
THIND MANAGEMENT
06.2019 - 09.2020
TASK FORCE GENERAL MANAGER, HOLIDAY INN TAMPA, FLORIDA (98 ROOMS)
THIND MANAGEMENT
03.2019 - 06.2019
ASSISTANT GENERAL MANAGER, CROWNE PLAZA SHENANDOAH (152 ROOMS)
THIND MANAGEMENT
04.2018 - 03.2019
FRONT OFFICE MANAGER, HOLIDAY INN SHENANDOAH (152 ROOMS)
THIND MANAGEMENT
01.2018 - 04.2018
ASSISTANT FRONT OFFICE MANAGER, OMNI AUSTUIN SOUTHPARK (318 ROOMS)
OMNI HOTELS & RESORTS
04.2017 - 01.2018
OVERNIGHT HOTEL MANAGER, OMNI AUSTIN HOTEL DOWNTOWN (393 ROOMS)
OMNI HOTELS & RESORTS
12.2016 - 04.2017
OPERATIONS SUPERVISOR, HOLIDAY INN RELIANT PARK (303 ROOMS)
AIMBRIDGE HOSPITALITY
11.2015 - 12.2016
Associate of Arts - Business Administration
SAN JACINTO COLLEGE
Doctorate - Global Hospitality Leadership
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
Executive Master - Hospitality Leadership
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
Bachelor of Science - Hotel and Restaurant Management
UNIVERSITY OF HOUSTON – CONRAD N. HILTON COLLEGE OF GLOBAL HOSPITALITY LEADERSHIP
AWARDS
IHG HOTELS AND RESORTS, IHG TORCHBEARER AWARD: AWARDED MARCH 2019 - It is awarded annually to the top-performing properties that achieve the highest levels of excellence in guest satisfaction, service quality, cleanliness, and overall operational performance.