Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kyle Gresham

Fresno,CA

Summary

My name is Kyle Gresham. I am currently a student at Fresno State University studying Mechanical Engineering as a full time student. I am also currently an employee at Sportsman's Warehouse working part time in Customer Service assisting customers with their inquiries along with restocking and cleaning. I have been working at that location since July of 2022. I often would find myself volunteering at the Poverello House, a homeless shelter in Downtown Fresno. At the Poverello House I would help prepare and distribute meals to the homeless, additionally I would sort clothing. I am an Eagle Scout. I was a part of Troop 301 out of Fresno, California. I achieved that rank at the age of 12 and this award had given me many experiences very useful to the real world especially when it comes to other people. My Eagle Project was making paracord bracelets for the families of people with pulmonary hypertension (a terminal illness) I am bilingual as I speak Spanish. I received the California Seal of Biliteracy for Spanish by passing the AP test for Spanish Language and Culture. I am currently learning Chinese at school and Russian on my own time. Learning languages is a hobby of mine. Other hobbies include playing music particularly guitar and drums. I am a person who is dedicated to learning and becoming the best that I can be in a field that I set myself to. This has helped me in many areas of my life not only hobbies. I believe this has helped me with my job experience. Quick learning and adaptation to situations that I am set into. Once I am used to those settings I can quickly find ways to be more efficient and to work well with my coworkers and customers alike.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Sportsman's Warehouse
07.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained clean and orderly checkout areas by sweeping floors, emptying trash cans and wiping down surfaces.
  • Responded proactively and positively to rapid change.

Education

Mechanical Engineering

Fresno State University
Fresno, CA
05.2027

High School Diploma -

Clovis North High School
Fresno, CA
06.2022

Skills

  • Customer Service
  • Customer Relationship Management
  • Account Management
  • Presenting Solutions
  • Bilingual Speaking Spanish and English
  • Customer Service and Assistance
  • POS System Operations
  • Stock Replenishment
  • Refund Processing
  • Refunds and Exchanges
  • Meal Preparation and distribution
  • Proficiency of Google sheets and Microsoft Excel

Accomplishments

Eagle Scout

California Seal of Biliteracy

High School Diploma

California Scholarship Federation

Languages

Spanish
Professional Working

Timeline

Customer Service Associate

Sportsman's Warehouse
07.2022 - Current

Mechanical Engineering

Fresno State University

High School Diploma -

Clovis North High School
Kyle Gresham