Kyle Hoover
Winchester,VA
Summary
Accomplished Night Operations Manager at The Home Depot Inc, known for enhancing operational efficiency and customer satisfaction through continuous improvement and effective staff training. Demonstrated expertise in safety compliance and change management, achieving seamless shift transitions and maintaining high cleanliness standards. Proven ability to foster team development and implement process improvements, significantly boosting productivity.
Overview
14
14
years of professional experience
Work History
Night Operations Manager
The Home Depot Inc
Winchester, VA
03.2022 - Current
- Collaborated with daytime management to ensure seamless transitions between shifts, enhancing overall productivity.
- Boosted operational efficiency through continuous process improvement initiatives and employee training programs.
- Ensured timely order processing for increased customer satisfaction by closely monitoring inventory levels and replenishment needs.
- Maintained cleanliness standards throughout the facility by implementing comprehensive cleaning schedules for all departments.
Sales Desk Supervisor
The Home Depot Inc
Winchester, VA
03.2017 - 03.2021
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Established relationships with guests to grow and retain client base.
- Improved communication between departments by implementing new protocols that facilitated smoother collaboration among team members.
- Led and encouraged team members to learn and improve.
Sales Associate
The Home Depot Inc
03.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
The Home Depot Inc
Winchester Va
03.2011 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Advanced High School Diploma -
Millbrook High School
Winchester Va 2011
Skills
- Safety compliance
- Staff training and development
- Change management experience
- Continuous improvement mindset
Timeline
Night Operations Manager
The Home Depot Inc
03.2022 - Current
Sales Desk Supervisor
The Home Depot Inc
03.2017 - 03.2021
Sales Associate
The Home Depot Inc
03.2016 - 03.2017
Cashier
The Home Depot Inc
03.2011 - 03.2016
Advanced High School Diploma -
Millbrook High School