Kyle Jordan
Corona,New York
Summary
Ø 20+ years of leadership experience in specialty and big-box retail - managed stores up to 110,000 square feet Ø Achieved tremendous results in every role, consistently driving sales, profit, and KPIs to new heights Ø Earned multiple awards including "Store Manager of the Year" and "Talent Manager of the Year" (out of 70+ stores) Ø Hand-picked for numerous stretch assignments due to high standards and outstanding results Ø Skilled in all areas of retail leadership including planning, people, product, process, P&L, and project management Ø 6 written recommendations from former colleagues available on LinkedIn profile, including: "Kyle Jordan is a great retail leader. He is results driven, understands accountability and knows how to mentor a team to focus on the customer. Kyle is extremely strong in store/retail operations with proven practices in improving shipment processes and merchandise flow. Problem solving is one of his top skills!" "…a dedicated and driven leader who has a talent for team building and generating sales. Kyle has a passion for developing those around him and takes a sincere interest in the growth of his employees. His passion to problem-solve and come up with solutions is second to none."
Overview
15
15
years of professional experience
Work History
High-Volume Store Manager
HOMEGOODS
Glendale
08.2024 - Current
- Promoted to store leader a few months after being recruited to TJX as an assistant store manager. Oversee 3 assistant managers, 6 department managers, and 55 associates in a 20,000 square foot, high-volume Glendale store (2 floors).
- Turned around a Glendale store that was not compliant with corporate policies and processes prior to arrival
- Increased sales to $14M - highest volume in the Queens market
- Ranked top 3 in the district (7 locations) for comp sales growth and average transaction
- Raised the average sale by 4% through efficient freight processing in a store with shipments 7 days per week
- Improved customer satisfaction scores in all key categories - drove overall scores to 94%
- Increased participation in quarterly member events by 15% - a key focus
- Raised loss prevention and safety audit scores to a consistent 92-95% - greatly improved overall compliance
- Consistently managed payroll and other controllable expenses within budget
- Built an outstanding culture with a high level of employee engagement and retention (90+%)
- Recruited, hired, and onboarded 20+ new team members externally, including 2 assistant store managers
- Developed and promoted 5 top performers to full-time leadership roles
- Selected to lead regional presentations on HR and co-lead a regional employee community grants program
Top-Volume Store Manager, Market Leader (5 stores)
PAPER SOURCE
NYC
06.2022 - 08.2024
- Oversaw up to 5 stores in NYC as market leader while also managing high-volume, high-profile 'home stores' including 5th Ave and Grand Central Station (#1 store in the company). Led a team of up to 100 including 20 managers/leaders.
- Quickly turned around a badly underperforming Grand Central store - improved every aspect of the business
- Created several new processes for a complex store with 3 remote stockrooms and very high traffic
- Drove sales in Grand Central to 1st in the entire company (129 stores) despite not carrying a full assortment
- Increased sales approximately 15% each year - ranked in the top 10% for comp sales growth
- Provided key contributions that enabled the Northeast region to beat sales plan
- Improved all KPIs including average sale, units-per-transaction, customer loyalty, data capture, and shrink
- Raised operational audit scores by 12 points - improved from 81% to 93%
- Built an outstanding culture - increased the retention rate from 60% to a consistent 85-90%
- Recruited 1 store manager and 2 assistant store managers externally; promoted 5 managers/leads internally
- Trained and coached other leaders in all areas of the business, including inventory processes
- Led the team through protests, power outages, and other unexpected events - met all corporate expectations
- Served as a key resource to the regional manager; participated in weekly regional calls
- Supported the liquidation and closing of the 21st and 6th Ave store - placed team members in other locations
Store Director
AT HOME
Nanuet
12.2020 - 06.2022
- Recruited as a store manager to open their first urban location in Rego Park. Promoted to store director in Aug 2021 to turn around a struggling location in Nanuet (110,000 square feet). Oversaw 2 store managers and 6 other managers.
- Opened their first 'city' location in Rego Park - worked closely with corporate partners and senior field leaders
- Hand-picked to support several out-of-town stores with special projects (up to 2 weeks at a time)
- Promoted to store director in Aug 2021 and quickly turned around the Nanuet store
- Delivered consistent sales increases in a Nanuet location that was flat prior to arrival - surpassed LY by 5%
- Raised overall customer satisfaction scores from 75% to almost 90%
- Surpassed customer credit acquisition targets by 5%+ in both stores - a key profit driver
- Met all other targets including customer loyalty signups, order fulfillment, shrink control, and payroll control
- Ranked in the top tier on operational audits and safety audits in both locations
- Built a very strong culture in each store - averaged 90% engagement in Nanuet and 85% in Rego Park
- Improved the employee retention rate to a consistent 85%+ in Nanuet
- Hired roughly 70 team members for Rego Park - recruited 2 leaders and 4 associates from prior employers
- Created a day-by-day onboarding program - facilitated classes for up to 15 new hires at a time
- Identified, developed, and promoted 5 top performers to higher-level positions
Store Manager
PIER 1 IMPORTS
Rego Park
01.2011 - 01.2020
- Opened and managed a new Rego Park store that became a test site for new initiatives. Hired, trained, and led a team of 3-4 managers and up to 15 associates in a unique and challenging small-footprint store (roughly 5500 square feet).
- Opened the store on schedule and budget (despite a very short turnaround time) and exceeded expectations
- Averaged double-digit annual sales growth over LY and plan
- Awarded 'Store Manager of the Year' in 2018 and 'Talent Leader of the Year' in 2017 (out of 70+ locations)
- Consistently ranked in the top tier for sales volume and overall customer satisfaction
- Drove mystery shop scores from an initial 60% to a consistent 90%
- Outperformed many stores (including Manhattan) in omnichannel KPIs - maintained a 90%+ fulfillment rate
- Earned credit for store-generated online sales, resulting in an additional $1M+ per year
- Steadily improved all other KPIs including conversion (30+%), average sale, UPT, data capture, and credit
- Maximized profitability every year - consistently met payroll and other expense budgets
- Maintained an excellent culture with a consistent 90% retention rate
- Recruited and hired approximately 50-60 team members externally; promoted 10+ top performers internally
- Hand-picked to train and mentor many other leaders across the region
- Selected to oversee the Manhattan store during an SM vacancy - helped recruit their new leader
- Piloted and tested many concepts including in-store designs, visual directives, and merchandising strategies
- Supported team members with finding new jobs after the company closed down during COVID
Flagship Store Manager
Bath & Body Works
Brooklyn
- Prior experience at Bath & Body Works. Promoted 4 times in 8 years, eventually serving as flagship store manager in Brooklyn. Led a team of up to 150.
- Ranked in the top 1% nationally (1,000 stores) for sales performance, earning the 'Field Leadership Award.'
- Selected to support new product launches and several other initiatives across the country.
Education
Business Administration and Management -
Nassau Community College
Timeline
High-Volume Store Manager
HOMEGOODS
08.2024 - Current
Top-Volume Store Manager, Market Leader (5 stores)
PAPER SOURCE
06.2022 - 08.2024
Store Director
AT HOME
12.2020 - 06.2022
Store Manager
PIER 1 IMPORTS
01.2011 - 01.2020
Flagship Store Manager
Bath & Body Works
Business Administration and Management -
Nassau Community College