Kyle Knordle
Suwanee,GA
Summary
Dynamic leader with a proven track record at Massive K Trucking LLC, adept in strategic planning and project management. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by orchestrating $80,000 in bookings in 2023. Skilled in CRM platforms and adaptability, consistently delivering value-added customer experiences and surpassing revenue targets.
Overview
18
18
years of professional experience
Work History
Owner
Massive K Trucking LLC
Atlanta, GA
01.2022 - Current
- Oversee and manage all aspects of business operations, focusing on strategic planning and execution
- Effectively communicate with shippers and dispatchers to coordinate shipments and meet delivery timelines
- Plan and execute strategic travel routes, ensuring on-time deliveries and customer satisfaction
- Invoiced $80,000 in bookings in 2023
- Develop the hiring and training processes for drivers, ensuring a skilled and efficient team
Consultant/Account Management Specialist
Magnolia Advanced Materials
Atlanta, GA
01.2023 - 01.2024
- Consulted on improving service ordering process for a chemical manufacturing company
- Delivered presentations and reports to clients, communicating findings and recommendations
- Completed service orders and fulfilled RFQ’s to meet client requirements and deadlines
- Assessed client business needs and objectives, developed a customized solution to streamline operations, reduce processing times and improve overall efficiency
Program Manager
Stafford Communications
New Providence, NJ
01.2016 - 01.2023
- Managed a portfolio of large corporate accounts, incorporating project management skills to provide customer service, sales, and claim resolution
- Successfully onboarded 4 new clients, surpassing customer service requirements and exceeding revenue targets through strategic project planning
- Consulted on CRM integration, telephony systems, and KPI metrics, implementing project-based solutions to enhance overall performance
- Coordinated with Third party Logistics (3PL) organizations to ensure swift delivery of Client shipping containers and promotional merchandise
- Developed service strategy and SOPs, reducing client claims expense by 15% through project-driven improvements
Customer Service Manager
Bugaboo Americas
Los Angeles, CA
01.2007 - 01.2015
- Implemented project management practices to supervise a team of service agents in a high-volume contact center for a baby products manufacturer
- Developed and executed a spare parts sales program, achieving $30,000 in monthly sales through project-based initiatives
- Coordinated logistics operations to ship products and accessories to international distributors and consumers
- Successfully completed project to relocate remote Service team, establishing new call center location and infrastructure
- Managed multiple service teams remotely during a company reorganization, ensuring smooth transitions and project success
- Developed the Authorized Service Center (ASC) program, providing innovative, project-driven solutions for out-of-warranty consumers
Education
Project Management Certificate -
Essex County College
01.2019
A+ Certification - Computer Repair
CompTia
01.1999
Skills
- Project Management
- Agile Methodologies
- Waterfall Methodologies
- Risk Management
- Stakeholder Communication
- CRM Platforms
- Salesforce
- Zendesk
- Customer Service
- Enterprise Resource Planning (ERP)
- Business Process Streamlining
- Data Analysis
- Logistics Coordination
- Strategic Planning
- Market Analysis
- Competitive Research
- Data-Driven Decision Making
- MS Office Suite
- Project Management Software
- Coding Languages
- Automation
- Customer Satisfaction
- Service Management
- Problem Resolution
- Value-Added Customer Experiences
- Adaptability
- Performance Under Pressure
Accreditations
Licensed Notary/ Loan Signing Agent - GA, 01/01/23
Timeline
Consultant/Account Management Specialist
Magnolia Advanced Materials
01.2023 - 01.2024
Owner
Massive K Trucking LLC
01.2022 - Current
Program Manager
Stafford Communications
01.2016 - 01.2023
Customer Service Manager
Bugaboo Americas
01.2007 - 01.2015
Project Management Certificate -
Essex County College
A+ Certification - Computer Repair
CompTia
Similar Profiles
Lacelia KnightLacelia Knight
Operations Manager at Island Massive TruckingOperations Manager at Island Massive Trucking
Aster GhebreberhanAster Ghebreberhan
Dispatcher Office Assistant at DMSE Trucking Llc & Yael Trucking LlcDispatcher Office Assistant at DMSE Trucking Llc & Yael Trucking Llc
Tammie KernsTammie Kerns
Office Manager/Company Owner at Mark Kerns Trucking, Inc / Mark Kerns Trucking, LLCOffice Manager/Company Owner at Mark Kerns Trucking, Inc / Mark Kerns Trucking, LLC
Michael KnutsonMichael Knutson
Maintenance Technician at Mars WrigleyMaintenance Technician at Mars Wrigley
Amrutha TatiparthiAmrutha Tatiparthi
Competitor at Future Business Leaders of America, FBLACompetitor at Future Business Leaders of America, FBLA